All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

About the Role

We are looking for inspired technology specialists who love the challenge of implementing and onboarding the JumpCloud platform through the fluid exchange of ideas, education, support, integration, and adoption of our Directory platform.

In this position, you will:

• Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.
• Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.
• Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.
• Resolve onboarding and implementation issues via email, or remote web session.
• Regularly follow-up with customers on recommendations, updates and action plans.
• Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.
• Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
• Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.
• Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.

We're looking for...

• Someone who likes the challenge of ensuring the success and delight of customers when using our software products.
• Someone who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.
• A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software
• 3 or more years experience in a prior client-facing SaaS onboarding role
• Excellent project and account management skills
• Excellent interpersonal communication and customer service skills 
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Strong oral and written communication skills 
• Possesses a logical approach to problem solving
• Moderate infrastructure, architecture, integration, and environment knowledge

Previous work experience in a technical domain, or positioning a SaaS product to those audiences, and a basic understanding of the following technologies is preferred, but not required:

• User onboarding and offboarding
• Project management and implementation roll out experience
• Salesforce experience with account management and automation
• Administrating or supporting SMB environments & architecture
• Office365 / G-Suite administrative understanding
• Device Management - Windows, MacOS and Linux Operating Systems
• Directory Services , specifically Active Directory and LDAP
• Networking & Authentication (RADIUS a plus!)
• Single Sign-on, SCIM, and SAML
• Software systems setup and configuration experience
• Associates degree desired

#LI-OS1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

#LI-Remote #BI-Remote