GK8 is seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities- Install and upgrade the customer environments with the GK8 solution
- Provide technical assistance to customers
- Diagnose and troubleshoot software and hardware-related issues
- Deliver solutions to resolve customer concerns effectively
- Keep accurate records and document customer issues and resolutions
- Collaborate with internal teams for efficient problem resolution
- At least 5 years of experience as a Customer Support or Implementation
- Strong technical skills, including proficiency in operating systems (Linux), networking, API, software troubleshooting, and problem-solving methodologies
- Experience with cloud technologies is an advantage
- Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
- Ability to work independently and as part of a team in a collaborative environment
- Highly organized, detail-oriented, and capable of effective time management and task prioritization
- Readiness to travel to a customer site at least once a month
- High-level proficiency in English
- Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques
What We Do
GK8, a Galaxy (Nasdaq: GLXY) company, provides the most reliable and comprehensive self-custody technology for digital assets, enabling regulated self-custody, digital asset management, and token issuance. With its patented Impenetrable Vault and uMPC technology, GK8 empowers traditional financial institutions and crypto-native companies worldwide with the tools they need to navigate the digital asset economy with confidence. In a market where trust is an institution’s most valuable asset, GK8 protects the institution’s reputation by setting the highest standard for digital asset custody, paving the way for the mass adoption of digital assets.
