As passionate about our people as we are about our mission!
Charlotte, NC, USA

Implementation Engineer

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As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking an experienced Implementation Engineer to work as part of our PrecisionLender Service Delivery team. The Implementation Engineer acts in a client facing capacity and plays a critical role in the functional and technical delivery of integration solutions across the PrecisionLender client base. The Implementation Engineer is experienced in software implementations, project management and system integrations and is skilled in building customer relationships and working across multiple functions of a client's organization. An ideal candidate will also have knowledge and experience working with major Customer Relationship Management (CRM) and Loan Origination System (LOS) platforms like Salesforce and Microsoft Dynamics CRM.
A Typical Day:
As an Implementation Engineer, it's your job to showcase the value of PrecisionLender's integrations with external bank systems and show them how powerful this flow of information and streamlined ecosystem can be. You'll understand the technical challenges because you've dealt with all of this before. You will not only guide them in the implementation of our Integrations, but you will also help them get the most out of it when it's complete.
This is accomplished by doing the following:

  • Serve as our Integrations Subject Matter Expert by educating clients and potential clients about our various Integration options, implementation processes, and best practices. Help them to see the value in our Integrations, and the support our team will offer them.
  • Manage assigned client implementation projects from kick-off through end user roll-out.
  • Lead in depth discovery sessions geared at fully understanding clients' current CRM/LOS workflows and user experience.
  • Partner with bank technical teams to successfully install and configure integrations into CRM/LOS systems.
  • Identify challenges and derivations from standard integration approach and propose creative solutions to help clients get over project hurdles.
  • Create strong relationships with clients with a focus on developing strategic partnership between their organization and ours.
  • Set clear expectations on project timing and deliver results that meet and exceed those expectations.
  • Provide ongoing updates on all projects to internal stakeholders informed of all projects.
  • Partner with both Product and Development teams for support on technical and/or complex issues that arise in implementation projects and ongoing support.
  • Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients.
  • Develop a firm understanding of the PrecisionLender platform and how the most successful banks use it, both as a standalone application and when integrated with external systems.

Bring Your Passion, Do What You Love. Here's What We're Looking For:

  • Typically requires a Bachelor's degree in Computer Science and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
  • 5+ years of experience in a client facing role, focused on implementation of integrated software solutions.
  • Past project management experience with a track record for delivering complex projects in a well-organized and timely fashion.
  • Strong verbal and written communication skills.
  • Experience working on the setup/Admin side of the Salesforce.com Platform (and bonus points if you have any SFDC creds).
  • Experience/understanding of the commercial banking and financial services industries is a plus.
  • Ability to thrive in an environment where no two days look alike and there is always a problem to be solved.
  • Detail oriented with an emphasis on organization and process improvement.
  • Embraces a growth mindset, with a willingness to continuously learn and accept being taught and optimistically approach challenges.
  • Effectively able to balance multiple demands and execute in appropriate order of importance and urgency.
  • Demonstrates resilience in situations of uncertainty or when outcomes differ from expectations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

  • Hybrid & Remote Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Opportunities
  • Generous Retirement Benefit Plans, including a company-matching HSA program.
  • Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , Ladders for Leaders , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2, we are as passionate about our people, as we are about our mission!
Q2 invests in our employees success by providing robust employee health and wellness benefits.

Some Benefit Highlights include:
* Lifestyle Spending Accounts (For Gym, Babysitter, DogSitter etc.)
* Family Planning Benefits (Including Adoption Support)
* Parental Leave Benefit: New parents can enjoy 12 weeks of paid leave.
* Flexible Time Off
* HSA Matching Program
* 401K Matching Program
* Career Development Programs
* Active ERG Teams, Communities and Education
* Q2 Community and Philanthropy Programs
* Our You Earned it! Employee Rewards & Recognition Program:
These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
* Q2 Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Want to know more about our authentic culture and work environment?
Check us out at: https://www.q2.com/culture and explore jobs today.
We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
* Dodgeball for Charity! (We raised $102K- last year!)
* Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
* Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
(Check out the Q2 Stadium Dreamstarter Program!)
* Annual Employee Appreciation Day!
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee recognition for outstanding achievements!)

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