Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.
The Implementation Coordinator supports the implementation efforts for self-funded employee benefit plans. This position plays a key role in assisting with both new client implementations and existing client renewals, helping ensure a smooth transition from sales to operations. The Implementation Coordinator works closely with the Implementation Manager, Account Managers, and internal teams to maintain accuracy, organization, and a high standard of service. The majority of the Implementation Coordinator’s time will be spent supporting existing client renewals.
Primary Responsibilities:
- Renewals Support: Receive, track, and document changes submitted by Account Managers. Ensure that internal teams are aware of changes and taking appropriate action to implement them. Open SolarWinds tickets to communicate work.
- New Client Assistance: Assist in the implementation process for new self-funded employee benefit plans by supporting timelines, documentation, and communication efforts.
- Project Coordination: Support the Implementation Manager in maintaining project plans in Monday.com. Help track deadlines, milestones, and deliverables across teams.
- Requirements Documentation: Gather and enter key client information and requirements as directed. Ensure accuracy and consistency in all documentation.
- Issue Tracking: Help monitor for any issues during the implementation phase, escalating to the appropriate team members when needed.
- Quality Review: Assist with basic quality checks to confirm data accuracy and alignment with client expectations.
- Administrative Support: Maintain organized records of client communications, implementation steps, and project notes.
- Additional Projects: During slower periods, provide administrative and coordination support to TPA Integrations, Centers of Excellence, and operational teams.
Qualifications:
- Experience: Minimum of 1–2 years of experience in an administrative, project coordination, or operations role, preferably within the healthcare or employee benefits industry.
- Attention to Detail: Demonstrated accuracy in documentation and process tracking.
- Organizational Skills: Strong ability to manage multiple tasks simultaneously with effective time management.
- Communication: Clear and professional written and verbal communication skills.
- Team Player: Willingness to take direction, collaborate across departments, and escalate issues appropriately.
- Technical Skills: Familiarity with Microsoft Excel, project management tools (e.g., Monday.com), and comfort learning internal systems and processes.
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
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What We Do
Point C is a National Third-Party Administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for your clients – and take you beyond the standard “Point A to Point B.”
Our TPA partners have decades of experience curating custom healthcare plans that simultaneously reduce healthcare spend for employers and help employees get the quality care they need.
