Implementation Consultant

ROLE PURPOSE

The Implementation Consultant will report to the Team Lead of Implementations and is responsible for onboarding and training new clients, and providing professional services post-implementation, while delivering high-quality client experiences.

REPORTS TO

Team Lead, Implementation & Professional Services

KEY STAKEHOLDERS

The Implementation Consultant will work closely with:

• Client Services Leadership Team
• Support
• Client Success
• Sales
• Product Management

MAIN RESPONSIBILITIES

• Onboard new clients onto Ready Education’s product(s) by creating new instances, activating features, and aiding the client in configuring their platform according to their institution’s needs
• Provide training and platform consultation to ensure a smooth onboarding experience
• Serve as the Project Manager for their portfolio of clients during the onboarding phase
• Deliver professional services such as training (virtual and onsite), platform consultation and webinars
• Serve as Subject Matter Expert (SME) for Ready Education products and services
• Create help center documentation and tutorial videos for new features and enhancements as required, in collaboration with the Product and Support teams
• Participate in process improvement initiatives as required

Note: This role may require:

• Travel to client sites for up to 10% of the year to deliver training and other services
• Potential for work outside of standard business hours

ESSENTIAL REQUIREMENTS OF THE ROLE

• Must have a bachelor's degree in a relevant field such as business, finance, economics, information technology or a related discipline.  
• Must have a minimum of 3 years of work experience with clients; computer skills and strong communication skills.
• Must have previously worked in an Implementation, Support or other Client Services role. 
• Preferred: Experience in Higher Education, especially in working with the administration of computer systems and platform solutions; Knowledge of Ready Education products.

WHO WE ARE

Ready Education is the leading mobile student engagement platform on a mission to improve student success in higher education worldwide.  Our products connect students with their peers and faculty, allow easy management of courses and finances, and help 700+ institutions strengthen their campus community.  We are a global, remote-first team.  

Ready is growing rapidly, both organically and inorganically, and has successfully completed four acquisitions in the past year. We have a diverse and world class team poised for our next phase of rapid growth. 

WHAT WILL MAKE YOU STAND OUT

Individuals who are most successful in this role will will have expertise in the following areas:

• Verbal and written communication
• Attention to detail and organization
• Active listening and curiosity
• Grit and persistence

WHAT YOU CAN EXPECT FROM US

• A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup
• Remote first work environment: Ability to work from anywhere in North America with flexible hours
• Generous paid vacation time
• A chance to travel while working remotely 
• Continuous learning and growth culture with many opportunities to develop professionally
• Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection
• Participation in matching 401K plan 
• Team bonding activities
• Professional development opportunities
• Home Office Set up support with a company laptop & equipment
• A chance to work with a global collaborative, friendly and diverse team 
• And Company Swag! 

Although this role is 100% remote, the person in this position should be expected to travel for certain customer / industry / company events and engagements as necessary.