Implementation Consultant

Posted 5 Days Ago
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Sydney, New South Wales, AUS
In-Office
Mid level
Artificial Intelligence • Fintech • Software • Financial Services
The Role
Lead end-to-end implementations of the Caruso SaaS platform for private-market fund managers. Responsibilities include discovery, requirements gathering, solution design, platform configuration, testing, training, go-live support, and data migration coordination. The role translates complex fund operations into scalable workflows, partners with technical and customer teams, improves implementation processes, and mentors junior staff.
Summary Generated by Built In

Caruso is the AI-native fund administration platform for private markets. We replace legacy systems with modern software and integrated services, helping fund managers save time, impress investors, and grow AUM.

Since launching just over two years ago, Caruso has grown rapidly to $80B+ in assets, 900+ funds, and 80,000+ investors on the platform. We just completed our Series A capital raise, and are looking for smart, ambitious people to help us build a global business.

Learn more at getcaruso.com.

Role summary

As an Implementation Consultant, you will lead end-to-end implementations of the Caruso platform for fund managers across private credit, real estate, and broader private markets.

This is not a cookie-cutter onboarding role. You’ll work closely with each client to understand how their funds operate, translate requirements into clean system workflows, and deliver implementations that drive real operational change and long-term adoption.

You’ll operate at the intersection of fund operations, platform configuration, and delivery execution, partnering with fund managers, CFOs, and back-office teams to modernise legacy processes and bring the Caruso platform to life.

What you'll do:
  • Lead implementations end-to-end: discovery, solution design, configuration, testing, training, go-live, and early post-launch support.

  • Translate complex operating models (fund structures, compliance needs, investor workflows) into effective and scalable Caruso configurations.

  • Design pragmatic solutions for clients with complex or non-standard processes, balancing best practice, platform capability, and real-world constraints.

  • Lead the data migration workstream by gathering client data requirements, defining the target outcomes, and partnering with our Data Engineering team to deliver mapping, ETL, validation, and load activities.

  • Partner cross-functionally with Product, Engineering, and Customer Success to close feedback loops and continuously improve implementation outcomes.

  • Contribute to internal playbooks, templates, and tooling that improve implementation quality, speed, and repeatability.

  • Support and mentor junior team members as the delivery function scales.

What we're looking for:
  • 3+ years experience in SaaS implementation, client consulting, systems integration, or technical delivery roles.

  • Strong delivery fundamentals: discovery, requirements gathering, stakeholder management, and structured project execution.

  • Strong understanding of data migration concepts and integration dependencies, with the ability to define requirements clearly and coordinate delivery with technical teams.

  • A consultative mindset, you solve business problems and drive outcomes, not just complete checklists.

  • Ability to explain complex systems and trade-offs clearly to both technical and non-technical stakeholders.

  • High attention to detail, strong ownership, and calm execution under pressure.

  • Experience in fintech, funds management, private markets, or regulated industries is a plus (but not required).


Benefits
  • A role with genuine autonomy, impact, and visibility inside a well-funded, high-growth business

  • Industry-leading technology and a customer base of leading private fund managers

  • New workstation (MacBook Pro, dual screens, AirPods Pro, accessories)

  • 5 weeks annual leave after 2 years, 6 weeks after 3 years

  • Unlimited sick leave

  • Generous parental leave policies

    Applicants must have the legal right to work in Australia. We are unable to provide visa sponsorship for this role.

Skills Required

  • 3+ years of experience in SaaS implementation, client consulting, systems integration, or technical delivery roles
  • Experience with discovery, requirements gathering, stakeholder management, and structured project execution
  • Strong understanding of data migration concepts and integration dependencies
  • Ability to define requirements clearly and coordinate delivery with technical teams
  • Consultative problem-solving mindset focused on business outcomes
  • Ability to explain complex systems and trade-offs to technical and non-technical stakeholders
  • High attention to detail, strong ownership, and calm execution under pressure
  • Experience in fintech, funds management, private markets, or regulated industries
  • Legal right to work in Australia
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The Company
353 Employees
Year Founded: 1987

What We Do

Caruso is an AI-native fund administration platform designed for private markets. The company replaces legacy systems with modern software and integrated services to help fund managers save time, impress investors, and grow assets under management. Its platform serves fund managers across private credit, real estate, and broader private markets, facilitating end-to-end onboarding and operational efficiency through modern software solutions.

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