The Role
Lead customer implementations: set up and configure accounts, migrate and transform data, train and onboard users, advise on configurations and integrations, and manage multiple concurrent implementations to drive successful product adoption.
Summary Generated by Built In
As an Implementation Consultant, you’ll train our newest customers in targeted one-on-one sessions help them setup and configure their accounts; prepare and migrate their data; and advise them in configurations and integrations. We count an implementation as successful when our customer’s account is set up, their team is trained, and they are confident in their use of our product to meet their goals. Implementation Consultants are product experts, effective communicators, highly motivated, organized, personable and persuasive.
Responsibilities
- Consistently and successfully implement accounts in 60 days or less
- Be fully ramped up, managing up to 35 concurrent implementations and taking 15 customers live each month
- Be fully versed in corporate tools keeping essential customer data organized and tracking all your interactions with customers
- Become a subject matter expert in one aspect of our product and the related recruiting activities, supporting other Implementation Specialists including building out training materials based on that subject
- Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial setup, provisioning and early adoption stage of our product
- Successfully transform and import customer data
Skills Required
- Consistently implement accounts within 60 days
- Manage up to 35 concurrent implementations and deliver 15 customers live per month
- Conduct one-on-one training sessions and train customer teams
- Prepare, transform, and migrate customer data successfully
- Advise customers on configurations and integrations
- Use corporate tools to organize customer data and track interactions
- Become a subject matter expert in a product area and create training materials
- Excellent communication, organization, interpersonal and persuasive skills
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The Company
What We Do
Coolbet is an international online gambling and gaming company operating a platform for sports betting, poker, live casinos, slots, and other games. Its service provides users with multiple wagering options, varied payment methods, and a user-focused interface. The company operates the Coolbet online casino and sportsbook and is regulated by the Malta Gaming Authority, serving customers in international markets.
