Implementation Analyst

• Manages relationships with clients and internal stakeholders throughout the implementation process. 

• Facilitates the onboarding of clients onto Clearwater's platform. 

• Conducts training sessions to educate Clearwater's clients on how to effectively use the Clearwater platform. 

• Effectively communicates project status, issues, and risks to all relevant parties. 

• Proactively troubleshoots and resolves customer issues that may arise during the implementation phase. 

• Provides valuable consultancy services to clients, ensuring that project objectives align with the established project plans. 

• Identifies and promptly escalates any identified risks and issues to the Project Manager for appropriate action. 

• Demonstrates the ability to self-learn and reaches out to designated resources when assistance or support is needed. 

Required Skills:  

• Beginner Technical Skills in Excel (basic formulas and formatting). 

• Beginner Technical Skills and understanding of SQL and relational database concepts – is preferred (math and logic). 

• Strong knowledge of accounting and understand/applies basic rules of accounting. 

• Securities or financial markets knowledge - derivatives, alternatives, structured products, and/or fixed income preferred. 

• Strong computer skills, including proficiency in Microsoft Office Suite.  

• Excellent attention to detail and strong documentation skills.  

• Outstanding verbal and written communication skills.  

• Strong organisational and interpersonal skills. 

• Exceptional problem-solving abilities. 

• Strong Analytical skills, being able to solve complex math problems. 

• Fluency in French and English.

Education and Experience:  

• Bachelor's degree in related field.