Identity Management Analyst 2

TITLE:                                      Identity Management Analyst II  

REPORTS TO POSITION:         Manager of Identity Lifecycle, Epic Security, or Manager of Security        

DEPARTMENT:                         Information Technology or Security

DATE LAST REVIEWED:          September 2026

TEAM SUMMARY: The Identity and Access Management and Security team at St. Charles Health System manages the identity life cycle for all users of St. Charles systems, provisioning both IT access and badge access to physical locations; the team updates and modifies accounts on demand as users' roles evolve over time, from onboarding to offboarding.

ESSENTIAL FUNCTIONS AND DUTIES:

Responsible for managing account lifecycle of user objects, which includes the process of provisioning, maintaining, and deprovisioning user accounts in all St. Charles IT systems, ensuring the right level of access at the right time. Works independently to manage access to core systems, achieving accurate, timely results.

Provides customer support and tier 2 support for end user community.

Applies subject matter knowledge to analyze and solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems and projects of simple to medium complexity and scope.

Troubleshoots, analyzes, and resolves software application access escalations of low to medium complexity, escalating to more senior team members when necessary.

Identifies potential escalations and proactively alerts management and analyst teams.

Demonstrates knowledge of modern Identity & Access Management and IT security concepts and best practices.

Maintains data integrity and security for assigned applications and systems.

Completes project tasks of simple to medium complexity as assigned.

Interfaces with application teams to develop and document appropriate role-based access to new and existing systems both prior to and post go-live.

Consults with business units when implementing new access levels. Works proactively with business unit leadership to design processes for support and service request submissions to comply with negotiated Service Level Agreements.

Provides on-call support after hours.

Supports the vision, mission, and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Provides customer service in a manner that promotes goodwill and is timely, efficient, and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

Required: High school diploma or GED.         

Preferred: Bachelor’s degree in Information Technology, Business, or a related field preferred. 

Required: N/A 

Preferred: CompTIA Security+, CompTIA A+

Required: Minimum of two (2) years’ IT provisioning or Identity Management experience.          

Preferred: Four (4) years of related education, experience, or training, in a distributed computing environment, healthcare, or customer service environment. Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations. Understanding and working knowledge of provisioning principles (e.g., role-based access, request processes). Experience with reacting to end user / business requests. 

SKILLS:

Build Relationships and Provide Exceptional Customer Service: Develop and maintain a high level of trust and respect with internal and external customers. Core elements: keeping promises; following through on commitments.

Time Management/Organization: Prioritize and organize tasks from multiple sources according to priorities identified by manager. Work with team leads and management regarding apparent priority and schedule conflicts. Ability to work under pressure in a fast-paced environment. Ability to multi-task and work independently.

Communication: Effectively communicate with customers, peers and vendors verbally and in writing. Ability to interact with a diverse population and professionally represent SCHS.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing, or pulling 1-10 pounds.

Rarely (10%):  Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%):  Climbing ladder/stepstool, lifting/carrying/pushing, or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

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