Identity Lead

Company Description

Life at Grab

• At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team

• Grab Identity is a growing team responsible for growing Identity solutions in the Grab ecosystem. We make an impact by making critical decisions to serve the legitimacy of all our customers within the Grab ecosystem and provide the most seamless experience for our customers. If this excites you, you should join our team!

Get to know the Role

• This role will be the key person to manage Identity especially on eKYC process performance seamlessly and comply with the regulatory requirements. You will work closely within the eKYC team and across the relevant teams to take our eKYC experience to the next level. 

• We believe a successful candidate is detail-oriented, result-oriented, and has good stakeholder management skills, but if you think you have what it takes, we’d love to hear from you either way.

The Day-to-Day Activities

• Lead and manage strategic projects to grow Identity solutions in the Grab ecosystem, from formulating business ideas to collaborating with stakeholders to run projects independently

• Collaborate with eKYC business owners, product teams, AML team and other stakeholders to help define controls and regulatory requirements that our in-house built has the best experience.

• Identify and drive enhancements that could improve our customer experience, unlock growth, improve our operational processes

• Use data to define the effectiveness of controls and support the implementation of an ongoing process

• As improvements are identified in audits or by third parties define project plans and facilitate their implementation

• Perform periodic reviews to ensure our controls remain complaint- reviewing changing regulations and industry guidance

• Work closely with FPnA to manage P&L tracking

Qualifications

The Must-Haves

• Possess Heart, Hunger, Honour and Humility

• Minimum 3 years of relevant work experience in consulting, operations management, financial services, or start-up/tech industry.

• Self-starter and independent learner who takes ownership for tasks on hand and initiative to challenge the status quo.

• Strong analytical ability, comfortable with analyzing data to make decisions.

• Go-getter with grit to deliver above and beyond

• Experience in managing people and stakeholder experience. Understand how to build processes with great communication/interpersonal skills.

• Fluent in English communication, including reading/writing.

• Strong working knowledge to build processes, with excellent attention to detail.

• Experience with SQL is highly desired (optional)

Additional Information

Our Commitment

• We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.