Key Responsibilities
- Operational windows support experience required, managing physical and virtual infrastructure.
- Managing Active directory and DNS applications and underlying infrastructure.
- Supporting and upgrading Microsoft Azure AD connect.
- Managing Entra ID, users, groups, attributes, designing, implementing and regular review of conditional access policies, high risk users, PIM and more.
- Experience of managing ADFS.
- Using Entra ID to federate internal and third party applications and services, using SAML, OAuth, OIDC for SSO.
- Ability to confidently write and modify PowerShell scripts with Graph API to automate identity related tasks.
- Work with vulnerability management and compliance teams to mitigate risks and ensure identity systems meet regulatory and audit requirements.
- Work with IT and security teams to define and enforce security policies and user access controls.
- Experience of configuring log shipping to external sources and tuning alerting to tools such as Splunk.
- Able to troubleshoot an IAM problem through to resolution within specified timeframes.
- Comfortable working individually and within a team and extended teams at Rackspace.
- Experience of ServiceNow is advantageous.
- Experience of user lifecycle processes and tools such as SailPoint for onboarding, offboarding, role changes and access reviews.
- Stay up to date with the latest IAM technologies, trends and security vulnerabilities.
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What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.








