Identity and Access Management Administration

You’re more valuable than ever – And that’s just how we’ll make you feel.

Summary
The Identity and Access Management Administrator supports the secure and efficient management 
of user identities and access across enterprise systems, including EMR platforms. This role ensures 
that the right individuals have appropriate technology system access to resources, supports 
compliance efforts, and collaborates with IT and People Teams, and system application owners to 
maintain a secure and user-friendly IAM environment. The position may be remote, hybrid, or onsite depending on business needs.
 

Qualifications
Education Required:

• High School Diploma or GED required.

Licenses/Certifications Required:

• None

Work Experience Required:

• 2+ years of IT-related experience, preferably in systems administration, help desk, or security operations.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• Bachelor’s degree in Computer Science, Information Technology or other related degrees.
• Preferred certifications: CompTIA A+

Knowledge, Skills, and Abilities

• Experience managing access for enterprise applications, EMR systems (e.g., Epic), and cloud-based platforms. 
• Experience with Microsoft Office products such as Outlook, Word and Excel.
• Understanding of least privilege principles, RBAC, and identity governance. 
• Proven ability to work with cross-functional teams and stakeholders such as People, IT, and other application owners to manage identity lifecycle events. 
• Hands-on experience with identity and access management platforms such as Okta, Azure AD, SailPoint, or similar. 
• Strong working knowledge of Active Directory for account administration, group policy management, and access control. 
• Familiarity with ticket tracking systems (e.g., ServiceNow, Jira, Zendesk) and workflow automation tools. 
• Exposure to access reviews, audit preparation, and compliance reporting (HIPAA, SOX, etc.).
• Knowledge of onboarding, role changes, and offboarding processes across enterprise technology systems.
• Ability to provide first-level (Tier 1) and second level (Tier 2) customer support for IAMrelated issues and resolve access problems efficiently. 
• Skilled in documenting procedures, creating knowledge base articles for publication, and identifying areas for process optimization.
• Possess a customer service mindset and patience under pressure.
• Analytical thinking and problem-solving skills.
• Ability to analyze access patterns, audit logs, and identify anomalies or risks and take appropriate action or make recommendations.
• Capable of training end users and new employees on IAM systems and best practices.
• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

Essential Duties and Responsibilities

• Administer day-to-day operations of Identity and Access Management (IAM) systems, including user provisioning and deprovisioning across enterprise applications and EMR systems. 
• Manage user accounts and access privileges in accordance with organizational policies and application owner standards. 
• Implement and maintain Role-Based Access Control (RBAC) to ensure appropriate access to resources.
• Monitor and resolve IAM-related issues promptly to minimize operational disruptions.
• Participate in periodic access reviews and IAM audits to identify and mitigate potential risks.
• Maintain accurate and up-to-date documentation for IAM processes, procedures, and configurations
• Provide Tier 1 and Tier 2 technical support for IAM-related inquiries and issues.
• Respond to user requests and troubleshoot access problems efficiently.
• Deliver training and onboarding support to new employees regarding IAM systems and best practices.
• Document technical issues, resolutions, and standard operating procedures to support knowledge sharing and continuous improvement.
• Perform additional duties as assigned by the manager to support departmental and organizational goals.

GoHealth Core Values
GoHealth’s Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are .
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Physical Requirements

• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.
• Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed.
• Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders 
to perform other duties. Leadership may revise this job description at any time

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy