ICT Administrator III for infrastructure - VMware ESXi

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Purpose

Main purpose of this job is to Independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.

Team Description

ESX team is responsible for virtualization layer. On the top of the virtualization layer, team deploys Virtual machines which are later on operated by network, OS, storage and other teams. ESX team uses VMware software products and ESX servers runs directly on the server HW and allows virtual servers to use HW more or less directly. VMware ESX integrates into VMware vCenter, which offers extra services to enhance the reliability and manageability of a server deployment. The main goals are to keep the platform up and running stable, SW and HW maintenance, Troubleshooting, Patching, Migrations, Consultations, Onboarding.

WHAT WILL YOU DO?

• Ensure smooth and uninterrupted operation of customers’ environment.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Qualifications

YOU WILL SUCCEED IF YOU:

• Are experienced at ICT Application Operation & Management or similar position focused on administration
• Hold valid certification in given technology
• Have Virtualization platform knowledge, Windows, Linux, Network, Storage
• Have soft skills as Analytical thinking, Team cooperation, Communication
• Have overview of the ITIL processes
• Have Windows, Linux, Network, Storage knowledge - ADVANTAGE
• Are willing to participate at on-call duties
• Speak English at least on B2 level

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.