ICR Information Request Specialist

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
15-15 Hourly
Entry level
Automotive • Healthtech • Financial Services
The Role
Provide account support by updating patient accounts using client systems, coordinating with contact specialists, monitoring requests, assisting IT with access issues, and completing special projects to facilitate timely resolution of client accounts.
Summary Generated by Built In
Job Summary & Responsibilities

Our Company

Start your next chapter at Revecore! For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.


As part of our team, you’ll be rewarded with: 

  • $15/hr compensation with eligibility for a quarterly bonus
  • Comprehensive medical, dental, vision, and life insurance benefits from day 1
  • 12 paid holidays and flexible paid time off    
  • 401(k) with company match   
  • Employee Resource Groups that build community  
  • Career growth opportunities   
  • An excellent work/life balance 


Location: Remote-US 

 

​​The ICR Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

 

Responsibilities:

  • Updates patient accounts with information received from hospitals and follow-up with Contact Specialist
  • Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day
  • Performs special projects or tasks as assigned
  • Assisting IT in resolving access issues

 

Qualifications

  • Ability to communicate effectively and professionally both verbally and in writing
  • Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments)
  • Demonstrated ability to work independently and follow-through on assignments with minimal direction
  • Knowledge of or ability to learn client and Operations processes and how they interact
  • Ability to produce accurate work while maintaining attention to detail
  • Skilled in organizing and setting priorities according to situational demands
  • Ability to work effectively under minimal supervision
  • Must have working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases
  • Must have a high level of attention to detail and be skilled in organizing and prioritizing work

 

Education/Licensing/Certifications:

  • High school diploma or equivalent required

 

Training:

Our comprehensive training begins on your first day and lasts 90 business days. It is led by instructors and incorporates interactive discussions and hands-on activities to accommodate diverse learning preferences.

 

Work at Home Requirements: 

  • A quiet, distraction-free environment to work from in your home.   
  • A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. 
  • The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.   


Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check.

  
Revecore is an affirmative action-equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.


We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.


Must reside in the United Stateswithin one of the states listed below:

Alabama, Arkansas, Connecticut, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin   

 

Revenue Operations



Skills Required

  • Effective verbal and written communication
  • High level of customer service for external and internal customers
  • Ability to work independently and follow through with minimal direction
  • Knowledge of or ability to learn client and operations processes
  • High attention to detail and ability to produce accurate work
  • Skill in organizing and setting priorities
  • Ability to work effectively under minimal supervision
  • Working knowledge of Excel and Word
  • Ability to gain proficiency with varied hospital databases
  • High school diploma or equivalent
  • Quiet, distraction-free home workspace
  • Secure home internet connection >20 Mbps download and >10 Mbps upload
  • Eligibility to work in the U.S., employment history verification, and background check
  • Must reside in one of the listed U.S. states

Revecore Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Revecore and has not been reviewed or approved by Revecore.

  • Leave & Time Off Breadth PTO and 12 paid holidays are positioned as generous and broadly available. Time-off policies are consistently framed as a clear plus.
  • Flexible Benefits A remote-first setup with schedule flexibility is emphasized across many roles. These arrangements make work location and hours more adaptable.
  • Healthcare Strength Medical, dental, vision, and life insurance begin on day one of employment. Core health coverage is presented as a standard part of the package.

Revecore Insights

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The Company
HQ: Franklin, TN
620 Employees

What We Do

Revecore combines advanced technology, dedicated expertise, and exceptional client service to help health systems maximize reimbursements and minimize the challenges of identifying, recovering, and preventing underpayments and denials from commercial and government payers, and securing accurate reimbursement for Motor Vehicle and Workers’ Compensation accidents and Veterans Affairs Claims. Partnering with Revecore means peace of mind for our clients within these specialized claims. No other company offers the same combination of custom-designed technology, process automation, and teams of clinical and claims subject matter experts, built on over 25 years of experience. As a result, we collect more reimbursements and provide more valuable process improvements than any other firm. Steadfast dedication to our clients’ success has earned us the prestigious title of #1 Best in KLAS Complex Claims for five consecutive years, solidifying our reputation as the industry leader. For more information, please visit https://revecore.com.

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