Job Title: I.T. Support Specialist-POS Systems
Dept: Executive
Status: Salaried/Exempt/Full Time
Reports To: I.T. Manager
Starting Wage: $55,000 plus bonus, excellent insurance, medical, dental, vision and so much more. 401K plus company match, vacation and PTO’s
Job Summary:
Support and maintain the park’s point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. You’ll troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment. Opportunity to grow into systems administration/infrastructure paths
Key Responsibilities
- Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices)
- Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance
- Provide Tier 1–2 onsite and remote support for staff; respond to high-priority outages and participate in weekend/on-call rotation
- Administer and troubleshoot Windows environments, including basic Active Directory user/group support
- Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates
- Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed
- Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades
- Broad exposure across POS, endpoints, Microsoft 365, networking, and automation
Qualifications:
- 1–4 years of IT support experience (retail/hospitality/POS experience strongly preferred)
- Hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
- Working knowledge of Windows, Active Directory, and Microsoft 365
- Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus
- Experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred)
- Scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus
- Strong troubleshooting, customer service, and communication skills
- Ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.
This job description in no way implies that these are the only duties to be performed by the employee. The jobholder will be required to follow other instructions and to perform other duties upon request of supervisor.
EOE
Skills Required
- 1-4 years of IT support experience (retail/hospitality/POS preferred)
- Hands-on experience supporting POS systems and payment devices
- Familiarity with PCI concepts
- Working knowledge of Windows, Active Directory, and Microsoft 365
- Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP)
- Meraki networking experience
- Experience with ticketing and/or RMM tools (e.g., NinjaOne)
- Scripting/reporting exposure (PowerShell, batch, JavaScript and/or basic SQL)
- Strong troubleshooting, customer service, and communication skills
- Ability to work weekends/holidays, participate in on-call rotation, and lift up to 40 lbs.
What We Do
Gatorland is a 110-acre theme park and wildlife preserve in Orlando, Florida, known as the Alligator Capital of the World. It combines Old Florida charm with exciting exhibits and entertainment, providing a safe and enjoyable experience for visitors focused on wildlife, particularly alligators.
