Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media
Career Level: Manager
Experience: 7- 11 yrs
WHAT WE ARE LOOKING FOR:
- AI Transformation Advisory: AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design
- AI Tooling and Platform Strategy: LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications & Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms.
- Communications & Media Process Expertise (AI fluent): Deep knowledge of Communications & Media value chains, processes and operational pain points, with hands-on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS
- Process Excellence + AI: Process discovery, business process re-design (e.g. O2A, O2C, R2R, service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate)
- Enterprise Function Transformation: AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations, and shared/enterprise functions.
- AI Value Architecture: Value identification, value case creation, benefits baselining and tracking, AI cost and consumption modelling
- Communications & Media Data & AI: Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance; RAG and retrieval design.
- Agentic Workflows: Hands-on experience in multi-agent workflow design, human-in-the-loop design, agent guardrails, evaluation and observability
- AI CoE Design and Operationalization: Expertise in building governance structures, role navigation archetypes, build-vs-buy-vs-partner frameworks
- AI Maturity Assessment and Transformation Sequencing: Capability benchmarking, readiness scoring and investment prioritization
- Across all: AI Fluency (GenAI, RAG, agents), client-facing domain consulting, AI adoption and workforce change, Workforce Impact and AI Reskilling: experience in role-level augmentation and displacement analysis, reskilling pathway design, AI fluency uplift at enterprise scale
PRE-SALES SUPPORT EXPERIENCE:
- Active support on pre-sales activities resulting in contributing to proposals and RFP responses, helping shape solution approaches, participating in client presentations and orals, and supporting opportunity development alongside Senior Managers
GOOD TO HAVE EXPERIENCE:
- Process Mining, RPA/IA (UiPath/Automation Anywhere)
- Low-Code/No-Code
- Platform fluency (Azure AI/AWS/GCP/Databricks)
- Enterprise platform context (SAP/Oracle/ServiceNow) linked to AI outcomes
- Product management, Communications & Media domain or AI certifications
- Prior Telecom or Media industry or relevant functional operating experience
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- 7–11 years of professional experience
- AI transformation workstream leadership and AI use-case portfolio design
- LLM platform evaluation and enterprise AI platform strategy
- Communications and Media value-chain and process expertise
- Process discovery, business process redesign, and AI-enabled workflow redesign
- AI-enabled enterprise function transformation
- AI value identification, value-case creation, benefits tracking, and cost modeling
- Data strategy, AI-ready data products, data governance, RAG, and retrieval design
- Multi-agent workflow design, human-in-the-loop design, guardrails, evaluation, and observability
- AI Center of Excellence design and operationalization
- AI maturity assessment and transformation sequencing
- Client-facing domain consulting experience
- AI adoption, workforce impact analysis, reskilling, and change experience
- Pre-sales support, proposal and RFP contribution, client presentations, and opportunity development
- Process mining and RPA experience
- Low-code/no-code experience
- Platform fluency across Azure AI, AWS, GCP, or Databricks
- SAP, Oracle, or ServiceNow enterprise platform experience
- Product management, Communications and Media, or AI certifications
- Prior Telecom or Media industry or relevant functional operating experience
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
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