Human Rights Coordinator

What you’ll do:

• Collect, ensure input, collate and distribute key indicator data related to complaints, investigations, restrictions, restraints, and incidents.  Monitor the completion of follow-up activities related to risk data.
• Train and orient Agency staff in the fundamentals of human rights policies and procedures.
• Provide on-going training, support and resources to Program Human Rights Officers.
• Ensure all consumers and guardians are informed of their rights and agency grievance processes.  Ensure that materials and resources related to human rights and grievance processes are accessible.
• Support the Agency Privacy Officer to develop and monitor policies and procedures related to the privacy and security of consumer information.
• Coordinate all activities related to Human Rights complaints and investigations.
• Coordinate all activities related to the Agency Human Rights Committee.
• Act as a liaison to state agencies, funders, insurance providers, and external reviewers for risk and complaint data/systems.
• Facilitate the Agency’s Risk Committee; preparing and distributing risk data to committee members and work collectively to identify trends and patterns and develop actions when necessary.
• Ensure Agency policies, procedures and resources related to human rights are up-to-date and accessible to all staff and consumers.
• Work in conjunction with QM staff to coordinate, collect, analyze and distribute all data related to consumer, guardian, customer and funder Satisfaction Surveys.
• Local travel required to visit programs, meet with consumers, conduct investigations, and attend meetings.

What you’ll need:

• Education:  Bachelor’s Degree required.
• Experience:  Three (3) year’s experience in human services.  A minimum of 1 year experience in an environment utilizing Quality Management processes/systems.  A minimum of 6 months experience in participating in processes related to risk management.
• Skills/Other:  Valid Massachusetts driver’s license and vehicle required.  Off site travel required.

Competitive & Comprehensive Benefits

• Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
• Eligible employer for the Public Service Loan Forgiveness program
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities