Human Resources Director
The Human Resources Director is responsible for leading and overseeing all aspects of the organization's human resources functions, including employee relations, risk management, talent acquisition, benefits administration, compensation, training and development, performance management, compliance, and workforce planning. This role serves as a strategic business partner to executive leadership, ensuring human resources initiatives support organizational objectives while fostering a positive, compliant, and high-performing work environment.
The primary focus of this position is Employee Relations and Risk Management, providing guidance and support to leadership while minimizing organizational risk and promoting consistency in employment practices across all locations.
Essential Duties and Responsibilities
- Lead employee relations initiatives, including investigations, conflict resolution, corrective action, performance improvement, and separations.
- Lead organizational risk management initiatives related to employment practices, workplace safety, employee conduct, and regulatory compliance.
- Manage all workers' compensation claims, including reporting, investigation, return-to-work programs, vendor coordination, and cost containment efforts.
- Coordinate with insurance carriers, third-party administrators, and operational leadership regarding workers' compensation, liability, and employment-related claims.
- Manage all incidents of property damage, guest incidents, liability claims, and insurance matters in partnership with operations and executive leadership.
- Conduct and oversee workplace investigations involving harassment, discrimination, retaliation, policy violations, employee misconduct, and other employee relations matters.
- Advise and coach executive leadership, Area Directors, General Managers, and department leaders on employee relations matters, risk management, and employment law compliance.
- Develop, implement, and maintain human resources policies, procedures, and best practices that support organizational objectives and legal compliance.
- Manage onboarding, and retention programs to attract, develop, and retain top talent.
- Administer and evaluate compensation and benefits programs, recommending enhancements to maintain market competitiveness.
- Ensure compliance with all applicable federal, state, and local employment laws and regulations, including FLSA, FMLA, ADA, EEOC, OSHA, and related requirements.
- Lead performance management processes, including evaluations, coaching, succession planning, and employee development initiatives.
- Develop and coordinate training programs that support employee growth, leadership development, and operational effectiveness.
- Analyze human resources metrics and trends to identify opportunities for improving engagement, retention, productivity, and organizational effectiveness.
- Support organizational change initiatives, restructuring efforts, and workforce transitions as needed.
- Promote a culture of accountability, engagement, integrity, and exceptional service throughout the organization.
Qualifications
Education
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
- In lieu of a degree, a minimum of five (5) years of progressive Human Resources experience may be considered.
Experience
- Five (5) or more years of progressive Human Resources experience, with a strong emphasis on employee relations and compliance.
- At least three (3) years of leadership, supervisory, or management experience in Human Resources.
- Demonstrated experience managing employee relations investigations, corrective actions, leaves of absence, accommodations, and employment law compliance.
- Experience supporting multi-location operations preferred.
- Hospitality industry experience strongly preferred.
Knowledge, Skills, and Abilities
- Thorough knowledge of federal and state employment laws and HR best practices.
- Strong employee relations, conflict resolution, and workplace investigation skills.
- Excellent verbal, written, and interpersonal communication abilities.
- Ability to effectively influence, coach, and partner with leaders at all organizational levels.
- Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive matters.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency with HRIS platforms, Microsoft Office Suite, and reporting tools.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong project management and process improvement capabilities.
- Ability to travel periodically to support multiple locations as business needs require.
This is an onsite position. Relocation assistance is not available.
Skills Required
- Bachelor’s degree in Human Resources or Business Administration, or five years of progressive HR experience with at least three years in a specialized HR area
- At least 3–5 years of experience in a human resources role
- Experience with employee relations, risk management, compliance, benefits administration, recruitment, and performance management
- Thorough knowledge of employment laws and HR best practices
- Excellent interpersonal, communication, and conflict-resolution abilities
- Ability to maintain confidentiality and handle sensitive information
- Strong analytical and problem-solving skills
- Proficiency with HRIS, Microsoft Office Suite, and reporting systems
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and project management skills
What We Do
VP Management is a full-service real estate brokerage focusing on property management for investors and individual landlords. They specialize in single-family houses, condos, and small multifamily buildings, providing a wide range of services including rent collection, tenant screening, lease enforcement, and repair coordination. Based in Agawam, MA, they currently manage over 400 properties.
