Human Resources Service Delivery Lead

Posted 9 Days Ago
Be an Early Applicant
Somerville, MA
7+ Years Experience
Biotech
The Role
The Human Resources Service Delivery Lead will enhance the employee experience by managing HR operations throughout the employee lifecycle, implementing improvements in HR service delivery, developing documentation frameworks, and utilizing HR systems. The role involves analytical problem-solving and collaboration to drive efficiency and innovation.
Summary Generated by Built In

Your experience includes… 

  • Bachelor’s degree (Business or Human Resources preferred)
  • 7+ years overall HR/Operations experience, with 3+ years being within a People Operations, HR Shared Services or Project/Program Management role
  • Leading a best-in-class Employee Experience HR support model for the full employee lifecycle from Onboarding, Talent Management, Growth & Development, Life Events through to Offboarding.
  • Building a Documentation/Knowledge Management framework to support a streamlined employee experience and internal process controls.
  • HRIS Data Management, experience with UKG Pro preferred
  • Driving efficiency and innovation within the organization utilizing HR systems to deliver value to employees and internal stakeholders cross-functionally
  • Independent analytical and problem-solving, with a high attention to detail and accuracy.
  • Facilitating employee immigration matters, preferred
  • Intermediate to Advanced Microsoft Office skills and SharePoint

You are interested in… 

  • Supporting employees throughout their employment journey with empathy and care
  • Enhancing the HR Service Delivery Model (SDM) by proactively and tenaciously seeking out and implementing improvements through digital solutions that drive organizational value
  • Collaborating across the organization to identify and address knowledge gaps, streamline processes, and foster continuous learning and improvement
  • Creating and presenting information in an effective, user-friendly manner, while maintaining a focus on compliance
  • Leading the implementation of an HR ticketing and knowledge management system to improve the Employee Experience and support a robust self-service model
  • Monitoring, analyzing, and presenting data to demonstrate the impact and effectiveness of our HR SDM at all organizational levels.
  • Working with agility to support the team across all aspects of service delivery
  • Thriving in a fast-paced environment while fostering a culture of collaboration, innovation, excellence and community.

About you: 

You bring thoughtfulness and a genuine passion for customer service and doing what feels right. You have a natural curiosity, always willing to question the status quo and build meaningful relationships to find solutions. Your self-motivation and leadership skills inspire a commitment to excellence, continuous learning, and innovation within the People Operations function

Tessera employees are creative and collaborative problem solvers. They have a strong sense of integrity and unwavering commitment to excellence.

Meet your Manager:

All inquiries regarding the posted position should be directed to the Talent Partner (see below). Interested individuals must apply directly to be considered for the opening. 

Megan Stellakis – Sr. Director People Operations & HRIS 

I have been in my role at Tessera for over 2 years working to build our People Operations and HRIS function with a focus on excellence in Employee Experience, HR Technology and process efficiency. Being able to build and shape our Employee Experience at Tessera has been extremely rewarding and I am looking forward to growing our team to continue to make Tessera a great place to work!   

Meet our Leadership Team and Board of Directors 

Meet your Talent Partner:

Narissa Furtado-Cordeiro - Manager, Talent Acquisition 

Narissa joined the Biotechnology industry shortly after graduating with her BS in Marketing from Franklin Pierce University. She is currently pursuing a MS in Legal Studies from Northeastern University School of Law while working full time as a Manager in Talent Acquisition at Tessera. She is passionate about helping individuals find a fulfilling opportunity while considering their interests, aspirations and technical skills. Narissa lives in Northern Vermont and enjoys spending time outdoors with her husband, three-year-old daughter and German Shepherd.


Tessera offers a competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits currently include group medical, vision and dental coverage, group life and disability insurance, 401(k) with company contribution, tuition reimbursement, and much more.

Company Summary:

Tessera Therapeutics is pioneering Gene Writing™— a new biotechnology designed to offer scientists and clinicians the ability to write small and large therapeutic messages into the genome, thereby curing diseases at their source. Gene Writing holds the potential to become a new category in genetic medicine, building upon recent breakthroughs in gene therapy and gene editing while eliminating important limitations in their reach, utilization, and efficacy. Tessera Therapeutics was founded by Flagship Pioneering, a life sciences innovation enterprise that conceives, resources, and develops first-in-category companies to transform human health and sustainability.

More about Tessera Therapeutics:

Tessera is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, marital status, genetics, protected veteran status, citizenship status, sexual orientation, gender identity or expression, or any other characteristic identified by federal, state, or local laws where we operate. Tessera provides reasonable accommodations to qualified applicants and employees with disabilities. To begin an interactive dialogue with Tessera regarding a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied, please contact the recruiter or [email protected]

Recruitment & Staffing Agencies:  Tessera Therapeutics does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to Tessera Therapeutics or its employees is strictly prohibited unless contacted directly by Tessera Therapeutics’ internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Tessera Therapeutics, and Tessera Therapeutics will not owe any referral or other fees with respect thereto.

Top Skills

Hris
MS Office
Sharepoint
Ukg Pro
The Company
HQ: Cambridge, MA
262 Employees
On-site Workplace

What We Do

Our mission is to cure disease by writing the code of life

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