Title: Human Resources Operations Manager
Location: Clinical Pharmacology of Miami
About us:
Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I–IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.
Job Description:
The HR Operations Manager serves as the primary on-site human resources representative for Clinical Pharmacology of Miami (CPMI), partnering closely with Corporate Human Resources, managers, employees, and external service providers to support the employee lifecycle and drive an exceptional employee experience. This role is responsible for HR operations, onboarding and offboarding, employee relations, recruitment coordination, compliance, performance management administration, and HR data integrity. The HR Operations Manager helps ensure HR processes are executed consistently, efficiently, and compliantly while supporting employees throughout their employment journey. The ideal candidate is highly organized, approachable, solution-oriented, and passionate about creating efficient processes while supporting employees and leaders through a variety of HR matters.
Responsibilities:
- Serve as the primary on-site HR representative for CPMI and a trusted resource for employees and managers.
- Partner with Corporate HR and external Human Resource Outsourcing (HRO) partners to ensure seamless delivery of HR services.
- Manage employee onboarding and offboarding activities, ensuring a positive and organized experience throughout the employee lifecycle.
- Guide new hires through orientation, training coordination, and the onboarding process during their first two weeks of employment before transitioning ongoing support to their manager.
- Maintain accurate employee records and data within ADP Workforce Now and ensure timely processing of employee status changes, promotions, transfers, and terminations.
- Support optimization of HR systems, including ADP Workforce Now and other HR technologies.
- Review HR and payroll-related transactions for accuracy, including PTO submissions, employee status changes, promotions, new hires, and terminations.
- Monitor recruitment activity and partner with hiring managers, recruiters, and HRO providers to ensure open positions are appropriately posted, attracting qualified candidates, and progressing through the recruitment process effectively.
- Support hiring managers in improving interview practices, candidate evaluations, and overall talent selection processes.
- Ensure candidates are appropriately vetted and all pre-employment requirements are completed in accordance with company policies and procedures.
- Provide guidance to managers on performance management, employee development, corrective action processes, and employee concerns.
- Assist with employee relations matters, including conducting workplace investigations, gathering documentation, facilitating conversations, and recommending solutions in partnership with Corporate HR.
- Conduct termination meetings and support managers through employee separation processes.
- Administer and track performance review processes, ensuring evaluations are completed accurately and on schedule.
- Support employee engagement initiatives, recognition efforts, and site culture activities designed to improve the employee experience.
- Ensure compliance with federal, state, and local employment regulations, company policies, and HR best practices.
- Maintain compliance programs including I-9 documentation, labor law postings, personnel records, and required employment documentation.
- Coordinate OSHA-related compliance activities, certification tracking, incident reporting, and employee education regarding workplace safety procedures.
- Serve as a resource for employees regarding benefits, leave programs, workers' compensation processes, and HR-related questions while connecting employees with the appropriate support resources.
- Identify opportunities to improve HR processes, automate administrative work, and enhance operational efficiency.
- Analyze trends, identify opportunities for improvement, and make recommendations that support operational excellence and employee engagement.
- Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG's objectives.
Skills and Qualifications:
- Education and experience
- Bachelor’s degree in human resources, Business Administration, Organizational Development, or a related field preferred. Equivalent combinations of education and relevant experience will be considered.
- Minimum of five (5) years of progressive Human Resources experience required.
- Experience supporting employee relations, recruitment operations, onboarding, compliance, and HR administration.
- Experience working with Human Resource Information Systems (HRIS), preferably ADP Workforce Now.
- Experience conducting investigations and supporting performance management activities preferred.
- Experience working in a multi-site or healthcare, research, or clinical environment preferred.
- Requirements
- Strong knowledge of employment laws, HR practices, and compliance requirements.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee matters.
- Ability to build strong working relationships with employees and leaders at all levels of the organization.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated problem-solving and process improvement capabilities.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office applications and HR technology platforms.
- Ability to work independently while collaborating effectively with Corporate HR, managers, and external service providers.
- Strong attention to detail and commitment to data accuracy.
- Ability to analyze information, identify trends, and recommend practical solutions.
- Must be able to work on-site four (4) days per week at Clinical Pharmacology of Miami.
- Occasional travel may be required for training, onboarding, or company meetings.
Working Conditions and Other Information
Equipment and Material Used
- Standard office equipment including computer, copier, fax, telephone, etc.
Physical Tasks
- Sitting and viewing computer screens for long periods of time
- Extensive repetitive hand/wrist movements (telephone console and computer keyboard)
- Lifting (up to 30 lbs)
Environmental Demands and Potential Hazards
- Exposure to hazards from fluorescent lighting, video screens, computers, copiers, faxes, etc.
- High levels of stress for long periods of time
- Environment will range from business office setting to clinical areas such as inpatient unit and clinical screening areas. The position requires contact with biological samples, individuals with potentially infectious diseases and with toxic, harmful, or potentially hazardous compounds, solutions, and medications. Noise level can range from quiet to moderate volume.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Skills Required
- Bachelor’s degree in human resources, business administration, organizational development, or a related field, or equivalent education and relevant experience
- Minimum of five years of progressive human resources experience
- Experience supporting employee relations, recruitment operations, onboarding, compliance, and HR administration
- Experience working with human resources information systems, preferably ADP Workforce Now
- Experience conducting investigations and supporting performance management activities
- Experience in a multi-site, healthcare, research, or clinical environment
- Strong knowledge of employment laws, HR practices, and compliance requirements
- Ability to maintain confidentiality and exercise sound judgment with sensitive employee matters
- Ability to build strong relationships with employees and leaders at all organizational levels
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Demonstrated problem-solving and process improvement capabilities
- Strong verbal and written communication skills
- Proficiency in Microsoft Office applications and HR technology platforms
- Ability to work independently while collaborating with corporate HR, managers, and external service providers
- Strong attention to detail and commitment to data accuracy
- Ability to analyze information, identify trends, and recommend practical solutions
- Ability to work on-site four days per week at Clinical Pharmacology of Miami
What We Do
ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with an expertise in early and late stage neuroscience drug development. With 21 wholly owned clinical sites and 5 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 340+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally. The ERG portfolio of sites we own consists of Woodland International Research Group, Woodland Research Northwest, Midwest Clinical Research, Pacific Research Network, Clinical Pharmacology of Miami, Brain Matters Research, Neuropsychiatric Research Center, Richmond Behavioral Associates, Finger Lakes Clinical Research, Endeavor Clinical Trials, and HD Research, all supported by an industry leading centralized infrastructure located in New Jersey. ERG offers consulting services to pharmaceutical and CRO clients, including access to key opinion leaders in Schizophrenia, Pain, Alzheimer’s disease, Sleep Disorders, Depression, Hepatic/Renal Impairment, Podiatry and Clinical Pharmacology. This includes Rater Training Services, Centralized Data Services (ECG, PSG, EEG, qEEG, Actigraphy), Medical Writing Services, Study Feasibility and Site Recommendation ERG also offers general consulting in study design, protocol review and budget planning, vendor resources, Scientific Advisory Board Planning and Implementation, study feasibility and site recommendations.
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