About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We’re searching for a Human Resources Manager to support and manage different HR functions within our Calgary, AB campus and internationally.
As Human Resources Manager, You Will…
Assist in the development and implementation of programs that will drive increased employee satisfaction
Identify and initiate Human Resource process improvements
Support the communication, reporting and related governance of employment regulations
Assist in the development and maintenance of company salary structure, documentation and job evaluation systems
Perform competitive market analysis of compensation and benefit programs
Conduct new employee orientations and reorientations as policies and benefits change
Maintain HR databases, computer software systems and manual filing systems
As Human Resources Manager, You Have…
Bachelor's Degree in Human Resources, HR Designation achieved or in process (preferred)
A minimum of 3-5 years of HR experience in a fast-paced environment
Demonstrated expertise in developing and managing relationships with internal customers
Must have experience investigating matters and making recommendations/ decisions based upon findings
Above average verbal and written communication skills - ability to speak accurately, use proper grammar and good enunciation.
Strong analytical, problem solving and decision-making skills
The ability to adapt within a fast-paced, dynamic and changing environment
The ability to self-manage, organize multiple tasks with accuracy and timeliness
The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
The ability to listen and maintain patience during difficult situations
The ability to work independently and with a team
A service-oriented attitude
The ability to travel internationally when required
IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Benefits of Working as a Human Resources Manager…
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
Skills Required
- Bachelor's degree in Human Resources
- HR designation achieved or in process
- 3-5 years of HR experience in a fast-paced environment
- Experience developing and managing relationships with internal customers
- Experience investigating matters and making recommendations or decisions based on findings
- Above-average verbal and written communication skills
- Strong analytical, problem-solving, and decision-making skills
- Ability to adapt in a fast-paced, dynamic, and changing environment
- Ability to self-manage and organize multiple tasks accurately and on time
- Ability to interact effectively with employees at all organizational levels and with diverse backgrounds
- Ability to listen and maintain patience during difficult situations
- Ability to work independently and as part of a team
- Service-oriented attitude
- Ability to travel internationally when required
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
