Human Resources & Labour Relations Generalist

The Western Ottawa Community Resource Centre (WOCRC) is a community-based, not-for-profit organization dedicated to promoting health, wellness, safety, and inclusion across far west Ottawa. Since 1986, WOCRC has supported individuals and families through a wide range of community, social, and health services designed to strengthen and empower the communities we serve.

Our programs support children, youth, families, newcomers, seniors, and individuals experiencing crisis or social isolation through counselling, housing and violence against women services, community development initiatives, health promotion, and family support programming.

At WOCRC, we are committed to fostering healthy, inclusive, vibrant, and resilient communities where individuals feel supported, connected, and empowered to thrive.

POSITION SUMMARY:

Reporting to the Manager of Human Resources & Labour Relations, the Human Resources (HR) & Labour Relations (LR) Generalist collaborates to provide HR support to develop HR programs and initiatives and to deliver day-to-day HR services to attract, engage and retain a diverse and high-performing workforce of staff and managers.

Working in a unionized environment, the HR & LR Generalist provides advice and support to WOCRC stakeholders on all matters relating to negotiated agreements. This includes providing guidance, training and support to members of WOCRC on all matters relating to the unionized group including collective bargaining, collective agreement interpretation, application and compliance, grievances and arbitration.

POSITION DETAILS & BENEFITS

This is a full-time, permanent position working 35 hours per week, Monday to Friday, from 8:30 a.m. to 4:30 p.m., based onsite at our Main Administration Office located at 2 MacNeil Court.

We offer a competitive total rewards package, including:

• 4 weeks of vacation
• Sick leave, special leave and float days
• Comprehensive Health and Dental benefits
• Participation in the Healthcare of Ontario Pension Plan (HOOPP)
• Employee Assistance Program (EAP)
• Meaningful work in a collaborative, community-focused organization

AUTHORITY:

The HR & LR Relations Generalist is a subject matter expert for the purpose of Human Resources Policies, Guidelines and has the authority to:

• Provide expert and confidential advice to management and employees.
• Is a key contributor for collective bargaining.
• Participate in the development of organization wide strategies.
• Advise training and developmental plans in accordance with WOCRC policies.
• Provide advisory and administration services to managers on recruitment, evaluate performance, discipline, provides input on developmental plans and assists with terminating staff.
• Advises on total reward matters.
• Interprets and provides advice related to the collective agreement.
• Advises on leave requests.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Effectively answer queries from employees and managers in a timely and confidential manner, including first level queries on people policy, practices, processes and the collective agreement, escalating queries as required.
• Process various transactions in the HR Information System (HRIS) in an accurate and timely manner.
• Writing and posting employment ads, as well as maintaining the applicant tracking database.
• Reviewing, screening, and maintaining applications and resumes.
• Scheduling and participating in interviews, and conducting reference checks.
• Issue offer letters, contracts of employment and employment changes.
• Provide accurate data to various stakeholders for related activities in the employee lifecycle including those related to recruitment, onboarding, offboarding and training, pre-employment due diligence, and payroll to ensure processes run effectively.
• Administer the onboarding and orientation process to collect all data required for new employees, welcome new staff members to the organization and communicate first day instructions to newly hired employees.
• Enter employee data and administer changes to employee details on the HRIS accurately.
• Check and analyze data and provide reports to the internal stakeholders.
• Keep HR records and files up to date and upload documents to employee records: ensure the storage of all documentation complies with legislation and WOCRC policies.
• Responsible for retirement and benefits plans administration including enrolling new plan members, processing plan members changes, removing plan members, and answering general queries about the benefits plan and coverages.
• Assisting with providing research for policies, training, strategic planning, and other human resource issues.
• Keeps up to date with legislative requirements, such as Employment Standards Act, Labour Relations Act, Human Rights Code, Occupational Health and Safety Act, and the Pay Equity Act.
• Assist in the preparation of employee engagement events such as employee gatherings.
• Assist with providing compliance in all areas of human resources.
• Participates in the collective agreement negotiation employer team.
• Assist with additional projects, as assigned.
• Other duties as assigned by the Manager of HR & Labour Relations. 

All WOCRC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:

• Ensuring that the commitment to diversity is understood and respected. This includes diversity of culture, language, faith expression, gender identity, sexual orientation, socio-economic resources and degrees of physical (dis)ability.
• Maintaining up-to-date professional skills and knowledge through formal and informal training.
• Compliance with all mandated legal/regulatory requirements related to working at WOCRC (Employment Standards Act, Occupational Health and Safety, standards of professional conduct).
• Maintaining awareness of and compliance with WOCRC policies and procedures.
• Maintaining awareness of and compliance with funder requirements, policies, procedures and regulations.
• Attending/chairing team and staff meetings as required.
• All other duties as assigned.

QUALIFICATIONS:

Education and Experience

• Diploma or Degree in Business Administration, Human Resources, Industrial Relations, or equivalent work experience in a related field.
• Designation as a Certified Human Resources Professional (CHRP, CHRL, etc.) is an asset.
• 3–5 years of relevant experience ideally working in a unionized environment, preferably in the non-for-profit sector.
• Excellent communication skills with high levels of customer experience.
• Demonstrated ability in the areas of general HR programs.
• Sound judgment and attention to details.
• Ability to build and foster relationships with management and employees.
• Promoter of teamwork.
• Excellent computer skills including word processing, spreadsheets, and HR software.

Language Competencies

• Ability to communicate fluently in English, spoken and written.
• Ability to communicate fluently in French, spoken and written, is strongly preferred.

Computer Competencies

• Microsoft Office – Intermediate to Advanced.
• Internet and website – Intermediate.
• Dayforce HRIS and/or database experience.

The Western Ottawa Community Resource Centre (WOCRC) is committed to fostering an inclusive, accessible, and equitable workplace where all individuals are treated with dignity and respect. We value diversity and are dedicated to building a workforce that reflects the communities we serve.

WOCRC welcomes applications from individuals of all backgrounds, identities, and lived experiences, including but not limited to women, Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, newcomers, and individuals from diverse cultural and socio-economic backgrounds.

We are committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources via email at [email protected].

We thank all applicants for their interest. However, due to the volume of applications received, only those selected for interview will be contacted.

This role represents an existing vacancy.