Join a team where you can elevate the employee experience while improving how Human Resources services are delivered across multiple countries. You will help shape a modern, digital, and resilient operating model that supports business growth and meets regulatory expectations. This is an opportunity to lead meaningful change, build high-performing teams, and deliver outcomes that matter to employees and leaders.
As an Human Resources Global Operations, Southern Europe - Vice President at JPMorganChase within the Human Resources function, you will partner with regional leaders to deliver, transform, and govern Human Resources operational services across Southern Europe. You will lead service delivery optimization, automation, and continuous improvement while ensuring strong controls and compliance across designated markets. You will work closely with business stakeholders, specialist Human Resources teams, technology partners, and shared service teams across the Europe, Middle East and Africa region.
Job responsibilities
- Develop and execute the Southern Europe Human Resources operations strategy aligned to regional and global priorities
- Govern end-to-end Human Resources service delivery across the employee lifecycle, including case management, benefits administration, leave management, payroll governance, vendor oversight, and records management
- Lead transformation initiatives across automation, digital process redesign, employee self-service, and operating model improvements
- Drive the adoption and optimization of service platforms (including ServiceNow) to improve employee experience and operational efficiency
- Ensure compliance with local labor, payroll, privacy, regulatory, risk, audit, and control requirements across Southern Europe (including Italy, Spain, Portugal, Greece, Malta, and other designated markets)
- Partner with stakeholders across Human Resources, technology, finance, risk, legal, and compliance to deliver firmwide outcomes
- Use operational metrics and insights to identify root causes, prioritize improvements, and strengthen service performance and controls
- Lead and develop a geographically dispersed team, strengthening capability, inclusion, accountability, succession planning, and engagement
- Manage delivery priorities across multiple markets, balancing transformation outcomes with stable day-to-day service delivery
Required qualifications, capabilities and skills
- Bachelor’s degree
- Extensive experience in Human Resources operations, shared services, employee services, payroll, benefits, and/or Human Resources transformation in complex, multi-country environments
- Relevant experience in people leadership, leading regional or global teams, including coaching, engagement, and succession planning
- Strong knowledge of European employment, payroll, and privacy frameworks, and experience operating within controlled, regulated environments
- Proven experience leading large-scale transformation, change delivery, digitalization, and operational efficiency initiatives
- Demonstrated ability to design and govern operational processes with strong risk, control, and audit readiness
- Strong executive communication skills, stakeholder management, and the ability to influence across senior partner groups
- Strong financial and operational management skills, including planning, prioritization, and delivery oversight
- Fluent English and Italian proficiency
Preferred qualifications, capabilities and skills
- Master’s degree
- Additional European language proficiency
- Experience in a multinational financial services organization or similarly regulated industry
- Experience with ServiceNow and/or Oracle, shared services environments, Human Resources analytics, and artificial intelligence-enabled employee service platforms
Skills Required
- Bachelor's degree
- Extensive experience in Human Resources operations, shared services, employee services, payroll, benefits, or Human Resources transformation in complex, multi-country environments
- Experience leading regional or global teams, including coaching, engagement, and succession planning
- Strong knowledge of European employment, payroll, and privacy frameworks
- Experience operating within controlled, regulated environments
- Experience leading large-scale transformation, change delivery, digitalization, and operational efficiency initiatives
- Experience designing and governing operational processes with strong risk, control, and audit readiness
- Strong executive communication and stakeholder management skills, with ability to influence senior partner groups
- Strong financial and operational management skills, including planning, prioritization, and delivery oversight
- Fluent English and Italian proficiency
- Master's degree
- Additional European language proficiency
- Experience in a multinational financial services organization or similarly regulated industry
- Experience with ServiceNow and/or Oracle, shared services environments, Human Resources analytics, and artificial intelligence-enabled employee service platforms
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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