Human Resources, Control Manager, Vice President

Posted 29 Days Ago
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Jersey City, NJ, USA
Hybrid
Senior level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Leads the Human Resources control management team, developing risk and control frameworks, identifying and remediating operational risks, overseeing CORE evaluations, and reducing financial, regulatory, and reputational exposure. Partners with HR, legal, compliance, audit, risk, technology, and business leaders globally. Manages and develops employees, provides training on risk concepts, analyzes program data, drives root cause analysis, and implements sustainable control improvements and AI-enabled solutions.
Summary Generated by Built In

As a Control Manager Team Lead within our risk assessment team, you will lead and develop an improved control framework that promotes a continuous and integrated approach to risk assessment. Your role will involve ensuring that the team aids in top-down risk analysis, immediate control issue detection, escalation, root cause analysis, and remediation. You will also collaborate closely with Human Resources Functional and Product leaders to establish and enhance program oversight on a global scale.

Job Responsibilities:

  • Create a proactive HR process governance, risk, and control culture that leverages proven evaluation strategies and sound change management protocols
  • Partner with HR Functional and Product leaders (Learning, Talent, Workforce Development) to improve end-to-end process governance, controls, and oversight for HR programs globally.
  • Review and analyze program related data to proactively identify existing and emerging Operational risks and issues to support business-related programs and strategies.
  • Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
  • Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
  • Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational risk. 
  • Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation.
  • Develop intelligent solutions and leverage AI

Required qualifications, capabilities, and skills:

  • Bachelor’s degree or equivalent experience required
  • 7+ years relevant experience in controls/audit/operational risk with direct experience partnering with HR functions and HR program/process owners OR equivalent HR process expertise - particularly in Workforce development, Learning or Talent 
  • Proficient knowledge of control and risk management concepts applied to HR programs/processes, with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
  • 3+ Years supervisory/management experience.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred qualifications, capabilities, and skills:

  • Business knowledge with an understanding of business operations and regulatory requirements.
  • Excellent written and verbal communication skills, with the ability to influence business leaders effectively.
  • Exceptional interpersonal, collaboration, and relationship-building skills for effective networking.
  • Ability to work autonomously, adapt to shifting priorities, and manage competing priorities in a fast-paced environment.
  • Strong process analysis and design acumen to understand processes, associated risks, and inform control design.
  • Solid problem-solving and analytical skills, including critical thinking, attention to detail, and the ability to synthesize data to identify root causes and develop sustainable solutions.
  • Proficient in implementation skills, including writing action plans, change management, and making informed decisions while influencing stakeholders. 
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Skills Required

  • Bachelor's degree or equivalent experience
  • 7+ years of financial services experience in controls, audit, quality assurance, or risk management, or equivalent HR process expertise in workforce development, learning, or talent
  • Proficient knowledge of control and risk management concepts
  • Ability to design, create, and evaluate operational risk and control environments with business partners
  • 3+ years of supervisory or management experience
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio
  • Business knowledge and understanding of business operations and regulatory requirements
  • Excellent written and verbal communication skills with the ability to influence business leaders
  • Exceptional interpersonal, collaboration, and relationship-building skills
  • Ability to work autonomously, adapt to shifting priorities, and manage competing priorities
  • Strong process analysis and design skills
  • Problem-solving and analytical skills, including critical thinking, attention to detail, data synthesis, root cause analysis, and sustainable solution development
  • Implementation skills including action planning, change management, and stakeholder influence

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
  • Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
  • Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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