Zypp Electric Jobs

Hub Head

Zypp Electric

Hub Head

Posted 11 Days Ago

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Mumbai, Maharashtra, IND

In-Office

Senior level

Logistics • Transportation

The Role

Lead and scale electric two-wheeler service operations: manage technicians and workshops, oversee diagnostics, repairs and preventive maintenance, set SLAs/KPIs, manage spare-parts and vendors, produce performance reports, drive process improvements and collaborate with Ops and Product to maximize fleet uptime and reduce costs.

Summary Generated by Built In

Repair and Maintenance Manager (RMT Manager)

We at Zypp Electric are currently hiring an experienced Service Manager to lead our electric 2W service operations. You’ll own service delivery, team development, and repair and maintenance strategy to ensure high vehicle uptime, fast turnarounds and exceptional customer experience.

𝗞𝗲𝘆 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

* Lead, coach and scale a high-performing service team; set technician KPIs and training plans.

* Oversee diagnostics, major repairs and preventive maintenance; enforce manufacturer standards.

* Define and track SLAs (TAT, first-time fix rate, uptime) and produce weekly/monthly performance reports.

* Manage vendor & spare-parts relationships; optimize parts inventory and procurement processes.

* Drive process improvements, root-cause analysis and cost-reduction initiatives.

* Collaborate cross-functionally with Product and Operations on reliability and rollouts.

🔍 What You’ll Lead

Oversee day-to-day workshop, repair & maintenance operations

Manage & mentor technicians and workshop teams

Ensure preventive maintenance & SOP adherence

Coordinate spare parts inventory & vendor alignment

Maintain reports, schedules & maintenance logs (Excel proficiency required)

Drive high fleet uptime, efficiency & cost optimization

Collaborate with Ops, Fleet & Supply Chain to solve on-ground challenges

𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝘀𝗸𝗶𝗹𝗹𝘀

* 3–7+ years in vehicle service management/workshop operations (commercial / EV preferred).

* Strong knowledge of EV systems, diagnostic tools and service workflows.

* Proven people-management and stakeholder management skills.

* Data-driven: experience with service metrics, reporting and continuous improvement.

* Excellent communication and organizational skills.

Diploma/Degree in Automobile or Mechanical Engineering

Experience as Workshop Manager/Service Manager (Auto/EV industry preferred)

Strong knowledge of EV/automobile maintenance

Excellent team-handling & operational skills

Tech-savvy with good Excel knowledge

Ability to handle high-pressure, fast-paced environments

Skills Required

3-7+ years in vehicle service management/workshop operations (commercial / EV preferred)
Strong knowledge of EV systems, diagnostic tools and service workflows
Proven people-management and stakeholder management skills
Experience with service metrics, reporting and continuous improvement
Excellent communication and organizational skills
Diploma or Degree in Automobile or Mechanical Engineering
Experience as Workshop Manager/Service Manager (Auto/EV industry preferred)
Strong knowledge of EV/automobile maintenance
Team-handling and operational management skills
Tech-savvy with good Excel knowledge
Ability to handle high-pressure, fast-paced environments

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The Company

HQ: Gurgaon

625 Employees

Year Founded: 2017

What We Do

Zypp Electric is India’s Leading Tech-Enabled EV-as-a-Service platform, founded in 2017 with a Mission Zero-Emission and to make India carbon-free by using an ecosystem of Electric Vehicles and EV-based technology to make last-mile logistics sustainable and emission-free. Zypp Electric's business model is to make carbon-free last-mile delivery for local merchants to e-commerce giants to delivery executives and thereby reduce delivery cost and pollution on an asset-light model. The company currently delivers groceries, medicines, food, and e-commerce packages from point A to point B through their fully automated IoT and AI-enabled scooters which are low on maintenance and high on performance. The technology tracks batteries that can be replaced at Zypp swapping stations which are installed at key touchpoints. Eco-friendly EV services also reduce the cost per delivery and help to make the city pollution-free.