HUB Assistant

Description

Basic Function

The HUB assistant is tasked with assisting the HUB staff and students with day to day operations. This is

an on site position. Hours may flex depending on the HUB location. HUB assistant will be the “face” of

the HUB welcoming community members, staff, and most importantly students. They will be familiar with

resources provided by the site and able to answer enrollment questions or be able to find out the answer.

This role is essential in creating a positive and inclusive environment for students and visitors. The Center

Assistant will play a key role in ensuring smooth operations at the front desk, assisting with inquiries, and

facilitating effective communication within the HUB.

The Key Performance Indicator (KPI) that measures the HUB Student Assistant’s efficacy and

successfulness is the engagement of students that come to a HUB. Success in this position will be

determined by assisting staff to ensure 70% of HUB regulars meeting their monthly expected progress.

Responsibilities

1. Front Desk Support: Welcome students and visitors, providing a friendly and professional first

point of contact. Manage inquiries and direct to the appropriate staff member. Maintain a tidy and

organized workspace.

2. Student Welcome/Assistance: Create a welcoming environment for students entering the HUB.

Assist students with inquiries, directing them to the appropriate resources. Assist with events as

directed.

3. Admin Support: Assist with administrative tasks, including data entry, filing, and attendance.

Collaborate with other departments as needed.

4. Maintain Records: Keep accurate records of student attendance and other relevant data. Assist

with confidentiality and security of student information.

5. All other duties as assigned.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work

performed by employees within this classification. It is not designed to contain or be interpreted as a

comprehensive inventory of all duties, responsibilities, and qualifications required of employees to

perform this job. Occasional evening and weekend work may be required as job duties demand. Please

see your immediate supervisor with any questions you may have.

Requirements

Skills

Oral Communication Skills Written Communication Skills

Professionalism Customer Relations

Time Management Customer Service

Computer Literacy Keyboard Skills

Organization Reading Skills

Education/Training

Degree: High school diploma required; or, an equivalent combination of education and experience

sufficient to successfully perform the essential duties of the job such as those listed above.

Experience

2 years of administrative experience. You are required to obtain and maintain a Level 1 Fingerprint

Clearance Card.

List of Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. While performing this on site position, the

employee is regularly required to talk or hear. The employee frequently in an 8-hour shift is required to sit;

stand; walk; kneel; crouch; stoop; balance; climb; use repetitive motions; lift up to 25 lbs; reach with

hands and arms; use hands to finger; handle or feel and look at a computer or hand-held screen for long

periods of time.