Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
At Kyndryl, we are looking for a Servicenow HRSD Developer who will be a key member of the ServiceNow HRSD product team and will be responsible for implementing platform solutions that are aligned to the overall platform design principles and strategy. As a key core member of the team, the candidate will be working alongside the Solution Architect, Technical Lead and other Developers within the team in a highly collaborative environment.
Key responsibilities:
Building a trusted partnership with Product Owners and Developers
Overseeing product backlog delivery (enhancements & projects)
Understands the product’s business needs in high-level and provides technical consulting relevant to those needs
Align with business priorities owned by Security Operations Product owner (e.g compliance)
Liaises with Solution Architects for architectural guidance
Overseeing the requirements collection and assists with effort estimates, where appropriate
Liaises with Testing activities for quality assurance
Keeps up to date with the ServiceNow roadmap for their respective modules
Implement user stories and peer reviews to support other developers. Takes ownership of complex business requirements and works them to completion guiding the organisation.
Supports Administrators in case of expert help required to solve production issues with the product
Ensures reusable Knowledge is captured as part of project & enhancement delivery
Leads and provides mentoring and guidance for developers to support their ongoing career development
Suggests improvements and new features and functionalities proactively to Product owners that aligns with roadmap and demand priorities
Involved In:
Scrum ceremonies
Release Planning/Programme Increment Planning
Upgrades
Demand Forum
Platform operations and Management
Technical Design Authority
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
5 to 10 years’ experience in:
Highly organized, detail-oriented, and an inherent ability to multi-task
Team leader and consensus builder
Ability to rapidly identify and resolve issues
Strong presentation and communication skills, therefore being able to present solution to platform Design Authority
Should have a challenging and constructive mind set, to ensure conforming with core design principles
Ability to understand business requirements and convert them into solution designs
Ideal candidates will also have the following Service Now Certifications: Certified System Administrator, and Certified Implementation Specialist, and ServiceNow HRSD Implementation (but not essential)
Preferred Technical and Professional Experience
ServiceNow Certified System Administrator
ServiceNow Fundamentals
ServiceNow HRSD Certified Implementation, (but not essential)
Preferred Education
Bachelors Degree
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Skills Required
- 5 to 10 years' experience in relevant ServiceNow development or platform roles
- Experience implementing ServiceNow HRSD modules and platform solutions
- Highly organized, detail-oriented, and ability to multi-task
- Team leadership and consensus building experience
- Ability to rapidly identify and resolve production issues
- Strong presentation and communication skills; ability to present to Platform Design Authority
- Ability to understand business requirements and convert them into solution designs
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist (including HRSD implemenation)
- ServiceNow Fundamentals training
- Bachelor's Degree
Kyndryl Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kyndryl and has not been reviewed or approved by Kyndryl.
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Fair & Transparent Compensation — Pay is considered good in some roles, with mentions of “good pay,” “great pay and benefits,” and an “acceptable salary range” paired with bonuses. Certain senior or consulting tracks are described as market-competitive.
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Leave & Time Off Breadth — Vacation, paid time off, holidays, and a dedicated volunteer day are highlighted as positives. Parental leave exists companywide alongside sick leave and disability coverage.
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Wellbeing & Lifestyle Benefits — Remote and hybrid flexibility is emphasized, including 100% remote roles and a formal flexible workplace policy. Well‑being resources such as the Be Well program and an EAP are available.
Kyndryl Insights
What We Do
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
