HRIS SERVICES COORDINATOR

ONE HR Services – Tier 1

📍 Claymont, DE | On-Site
🕒 Full-Time | Monday–Friday

At Apis Services, we believe our employees are our most valuable resource. Behind every successful program, every supported individual, and every thriving affiliate is a team of dedicated professionals working together to serve those who serve others.

We're seeking a customer-focused, detail-oriented HRIS Services Coordinator – ONE HR Services (Tier 1) to join our growing HR team. This is a full-time, on-site position in Claymont, DE, providing Tier 1 HR support to employees and managers through our centralized ONE HR service model.

In this role, you'll respond to employee questions by phone and through HR service tickets, assist with HR systems and processes, and serve as a welcoming on-site resource for employees, candidates, and visitors. You'll also help connect individuals arriving at the office with the appropriate leadership or team member.

Whether you're building on your HR experience or looking to expand your expertise in HR operations, technology, and employee services, this role offers meaningful work, professional growth, and the opportunity to make an impact across the organization.

Apis Services is a mission-driven organization that provides administrative, operational, and professional support to a network of affiliates delivering behavioral health, intellectual and developmental disability, education, and human services programs throughout the United States.

Our employees help create the infrastructure that allows thousands of individuals and families to receive critical services every day. We believe in integrity, collaboration, innovation, and providing exceptional support to both our employees and the communities we serve.

As part of our ONE HR initiative, we're building a consistent, service-focused employee experience that provides timely, professional HR support while enhancing efficiency, accountability, and employee satisfaction.

• Competitive Compensation
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

• Professional Development Opportunities
• Ongoing HR and HRIS Training
• Exposure to Multi-State HR Operations
• Career Advancement Opportunities
• Cross-Functional Learning Experiences
• Opportunities Across Multiple Service Lines

• Support employees across the organization
• Be a visible, on-site HR resource
• Help deliver an exceptional employee experience
• Solve problems and improve processes
• Contribute to organizational growth and success
• Make a difference behind the scenes every day

As an HRIS Services Coordinator – ONE HR Services (Tier 1), you will:

• Serve as a primary point of contact for employees and managers seeking HR support through ONE HR Services
• Answer and manage incoming HR service phone calls and employee inquiries
• Respond to HR service tickets and resolve routine questions at first contact whenever possible
• Create, update, document, and close HR service cases accurately and timely
• Maintain ownership of employee inquiries through resolution or appropriate handoff
• Assist employees with ADP, onboarding, timekeeping, HR portals, employment information, forms, and general HR system questions
• Provide guidance on established HR policies, procedures, and employee resources
• Route more complex issues to the appropriate HR specialist while maintaining a seamless employee experience
• Monitor open cases and provide timely follow-up through resolution
• Serve as a professional and welcoming on-site HR presence in our Claymont, DE office
• Greet employees, candidates, visitors, and other guests arriving at the office
• Determine the appropriate point of contact and connect visitors with the leadership or team member they are there to meet
• Assist employees who come to the office seeking HR guidance or help navigating HR systems and resources
• Balance in-person support with incoming HR calls and service tickets throughout the workday
• Partner with site leadership and the ONE HR team to provide a consistent, professional employee experience
• Utilize knowledge articles, SOPs, and service resources to provide consistent guidance
• Protect confidential employee information and maintain compliance with privacy requirements
• Identify recurring employee questions, service issues, and opportunities for process improvement
• Participate in service improvement initiatives, system enhancements, and process optimization efforts
• Support enterprise-wide HR initiatives, implementations, acquisitions, and organizational growth activities as needed

You may be a great fit if you are:

✔ Customer-Focused
✔ Professional and Dependable
✔ Organized and Detail-Oriented
✔ A Strong Communicator
✔ Solution-Oriented
✔ Adaptable and Resourceful
✔ Technically Savvy
✔ Comfortable Working Directly With Employees and Visitors
✔ Able to Manage Multiple Priorities
✔ Committed to Delivering Exceptional Service

Required:

• High school diploma required; Bachelor's degree in Human Resources, Business Administration, or related field preferred
• Previous experience in HR, HR operations, employee services, customer service, administrative support, or a similar service-focused environment
• Strong verbal and written communication skills
• Comfortable communicating with employees, managers, candidates, and visitors both in person and by phone
• Ability to maintain confidentiality and exercise sound judgment
• Strong organizational skills and attention to detail
• Ability to manage phone inquiries, HR service tickets, and in-person needs throughout the workday
• Proficiency with Microsoft Office applications

Preferred:

• Experience supporting HR service centers or shared services environments
• Experience using HRIS, case management, ticketing, call center, or service management systems
• Experience with ADP or other HR technology platforms
• Knowledge of human resources practices and employee support processes

• Full-Time
• Monday through Friday
• On-site in Claymont, DE
• Standard business hours with flexibility based on operational needs
• Occasional support during enterprise initiatives, implementation activities, or special projects

• Ability to sit, stand, walk, bend, and reach as needed
• Ability to lift up to 25 pounds occasionally
• Ability to work at a computer for extended periods of time
• Ability to perform essential job functions with or without reasonable accommodation

Some jobs pay the bills.
Some jobs build careers.

This role helps support the people who change lives every day.

If you're looking for a career where your customer service skills, HR knowledge, and commitment to helping others can make a meaningful impact across an entire organization, we encourage you to apply today.

Join our team and help deliver ONE HR. ONE EXPERIENCE.

Apis Services, Inc. is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.