At City Storage Systems, we're building Infrastructure for Better Food to help restaurateurs around the world succeed in online food delivery, changing the game whether they’re first-time entrepreneurs or established quick-service restaurant chains.
We are looking for an experienced Senior HR Business Partner to join our People team. In this role, you will support the Business Unit Leader and partner closely with other senior leaders to drive people strategy, workforce planning, and organizational effectiveness. You’ll serve as a trusted advisor, delivering solutions that strengthen culture, elevate performance, and enable business growth.
Key Responsibilities:
- Strategic HR Planning: Collaborate with business leaders to develop and implement HR strategies that align with the company’s goals and objectives.
- Talent Management: Partner with hiring managers and business unit leaders to identify workforce planning needs, talent strategy, and development. Collaborate with managers to create career development plans for employees, supporting their professional growth and succession planning.
- Performance Management: Support performance evaluation processes, provide guidance and coaching on goal-setting, feedback, and development plans. Coach managers on performance-related issues, ensuring fair and consistent practices.
- Organizational Development: Assess organizational needs and provide recommendations for enhancing employee engagement, productivity, and effectiveness. Collaborate on change management initiatives, including organizational restructuring, mergers, and acquisitions.
- HR Analytics: Utilize HR data and metrics to identify trends, provide insights, and drive data-based decision-making and continuous improvement.
- Employee Relations: Serve as a point of contact for employee concerns, addressing grievances, conflicts, and providing guidance on HR policies and procedures. Promote a positive work environment by fostering effective communication and conflict resolution.
- HR Policy and Compliance: Stay updated with employment laws, regulations, and industry best practices. Develop and implement HR policies, ensuring compliance and consistency across the organization.
- Employee Engagement: Develop and execute initiatives that foster a positive, inclusive, and high-performing work culture.
- Experience: 10–15 years of relevant HR experience, with at least 7–10 years in HR business partnering within high-growth US-based companies.
- Proven expertise across strategic HR planning, employee relations, organizational development, and talent management.
- Experience supporting fast-paced, scaling environments. Preferred industries include real estate, tech and operations-heavy businesses.
- Strong analytical mindset with the ability to leverage HR metrics and data for insights and decision-making.
- Demonstrated ability to manage multiple priorities and deliver results in a dynamic environment.
- Bachelor’s degree preferred.
Why Join Us?
Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success.Inspiring leadership: You’ll have the opportunity to be mentored by colleagues with a proven track record of success scaling start-ups
What you need to know
As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
The base salary range for this role is $154,000 - 181,000 per year.
Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):
- Medical, dental, and vision insurance (multiple plans, incl. HSA options)
- Company-paid life and disability insurance (short- and long-term)
- Voluntary insurance: accident, critical illness, hospital indemnity
- Optional supplemental life insurance for self, spouse, and children
- Pet insurance discount
- 401(k)
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Benefits are subject to change at the company's discretion.
CSS accepts applications on an ongoing basis.
Apply now to join the team that’s making Infrastructure for Better, Faster, Cheaper Food a reality.
Ready to join us as we serve those who serve others?
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What We Do
City Storage Systems (CSS) is a global food technology company building infrastructure for better food. Our mission is to help food businesses operate more efficiently and serve more people. We invest in and operate a portfolio of companies across real estate, software, logistics, and automation. Each business tackles critical challenges in the modern food economy. Our businesses include: CloudKitchens – the world’s largest owner and operator of food halls and delivery-only kitchens, enabling restaurants to quickly and affordably expand into new neighborhoods with efficient, purpose-built kitchen infrastructure. Otter – an all-in-one restaurant operating system that brings together point-of-sales, order management, online ordering, marketing tools, business insights, and more to help operators manage orders from everywhere and improve their bottom line. Picnic – a corporate meal delivery and catering platform that connects offices directly to our kitchens, creating steady demand for our restaurant partners in CloudKitchens while giving companies a high-quality lunch experience without the premium cost. Lab37 – a food production automation company building robotics that bring profitability, reliability, and consistency to food businesses. From kitchen real estate to restaurant software to food robotics, CSS supports those who serve others by building practical systems that help food businesses operate smarter and grow sustainably.
