Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Process Optimization and Standardization: Deeply analyze HR business needs, streamline and optimize processes such as social insurance, housing fund, onboarding, offboarding, transfers, and other related procedures. Develop standardized operating procedures; drive the transition of HR services from localized delivery to centralized shared services, improving the efficiency and standardization of HR management.
Business Operations and Delivery Management: Responsible for the operation of the Shared Service Center (SSC) delivery center, coordinate the practical delivery of social insurance and housing fund services, manage billing, and provide policy consultations. Interface with social insurance service providers to ensure smooth business operations. Enhance delivery quality and employee satisfaction through quality checks and service optimization.
Data and Decision Support: Continuously monitor and analyze HR data such as social insurance and housing fund information to support management decision-making. Coordinate the management and analysis of the five insurances and one fund data, extract data value, and support the optimization of HR strategies and business innovation.
System Development and Digital Transformation: Drive the development of HR systems, assess business needs, and formulate solutions. Monitor system development progress to ensure timely launch. Stay informed about industry trends, continuously optimize system functions, and promote the digital transformation of HR services.
Team Management and External Collaboration: Build and develop a professional HR service team, enhancing team capabilities. Establish and maintain relationships with external institutions such as embassies and immigration authorities. Collaborate with internal departments and third-party service providers to ensure the smooth processing of visa applications, international assignments, and related matters.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Skills Required
- Experience with social insurance and housing fund processes (five insurances and one fund).
- Experience operating or managing an HR Shared Service Center (SSC) or centralized HR delivery.
- Experience driving HR system development, digital transformation, or HRIS implementation.
- Experience analyzing HR data and producing reports to support management decision-making.
- Experience coordinating with external providers and institutions (social insurance vendors, embassies, immigration authorities).
- Team leadership and people management experience to build and develop HR service teams.
- Experience managing billing, vendor relationships, and service quality assurance in HR operations.
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
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