HR Specialist

The Specialist People & Culture Service Operations role is responsible for responding to advanced and complex inquiries from employees, executing People & Culture transactions and data reporting using Workday and other systems. The role includes handling elevated and escalated requests, updating employee data and assisting employees directly by performing consultative actions or through third-party vendors. This role requires great attention to detail and an appetite for constantly improving People & Culture system, processes, and reports.
This position is onsite in Gdansk 3 days a week.

You will:

• Provide excellent customer service in response to elevated and complex P&C inquiries from employees, P&C business partners and managers via multiple intake methods such as email, chat, phone or ticketing systems

• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems.

• Use a tool to record inquiries, client details, case info, updates, and communicate outcomes or **bring up** complex matters to the appropriate team.

• Has acute knowledge gained from operating within a P&C Tier 1 customer care environment across local benefits, talent acquisition & Workday data maintenances processes and policies

• Perform employee data maintenance directly including mass EIB loads into the Workday system and provide business process data mapping validation

• Act as a point of contact for Tier 1 and Use the case tool for capturing inquiries, customer details, updates, and communicating resolutions.

• Perform deep benefit administration transactions and processes, consult with employees on health, welfare inquiries, engage internal partners such as payroll for accurate payroll deduction processing and work with third-party vendors or government agencies to guarantee adherence

• Handle executive requests, elevated inquiries and employee issues timely and accurately.

• Support recruiters, candidates directly and perform all recruiting administration scope of service transactions

• Effectively communicate HR policies and programs while listening and explaining sophisticated subjects.

• Run workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

What we're looking for:

• Experience in P&C or HR call center/Shared Service or operations handling HR or P&C functions.

• Experience with Workday

• A genuine interest in working within a HR or People & Culture operations team  

• A dedication to outstanding client support, adaptable & flexible

• Excellent verbal and written communications in English

• Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast paced, changing work environment

• Ability to align with handling sensitive and confidential employee data

• Works under general direction; must be able to work independently

• Ability to use knowledge guide materials in performing research and answering inquiries  

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.