HR Specialist

Are you passionate about people, problem-solving, and making a difference?

If so, you might be exactly who we're looking for!

With our organization, our HR team supports thousands of team members across Dunkin', Popeyes, and la Madeleine. We're looking for an energetic HR Specialist who enjoys partnering with leaders, supporting employees, and helping create a positive workplace culture.

This is a dynamic role where no two days are the same! We're looking for someone who enjoys building relationships, solving problems, maintaining confidentiality, and helping create a positive employee experience across our organization.

• Competitive compensation
• Medical, Dental & Vision Benefits
• Paid Time Off- Major Holidays Paid*!
• Career growth opportunities- Let us Grow and Lead YOU!
• HR Team lunches, Company dinner and team building events and so much more! 

As an HR Specialist, you will:

• Administer Family and Medical Leave Act (FMLA) requests, tracking, and documentation.
• Coordinate leave administration, including communication with employees and managers.
• Manage unemployment claims, hearings, documentation, and responses.
• Assist with workplace investigations, including gathering documentation, conducting interviews, and preparing investigation summaries.
• Partner with HR leadership and Legal on employee relations matters.
• Maintain confidential employee records and documentation.
• Assist with ADA accommodations and interactive process documentation.
• Support Workers' Compensation administration as needed.
• Respond to employee and manager HR questions while providing exceptional customer service.
• Track compliance deadlines and ensure timely follow-up on HR matters.
• Assist with policy interpretation and HR compliance initiatives.
• Prepare reports and maintain HR metrics.
• Support HR projects and process improvements.
• Perform other duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 2+ years of Human Resources experience.
• Experience with FMLA, employee relations, unemployment claims, and investigations preferred.
• Working knowledge of federal and state employment laws.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience with HRIS systems (ADP Workforce Now preferred).
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

This position operates in an office environment and may require occasional travel to restaurant locations. Duties include prolonged sitting, standing, walking, lifting up to 25 pounds occasionally, and the ability to use standard office equipment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Employment is contingent upon the successful completion of a background check and any other pre-employment requirements, where permitted by law.

We are proud to be an Equal Opportunity Employer and are committed to fostering an inclusive workplace where every team member is treated with dignity, respect, and fairness.