- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
Penn State Human Resources is currently seeking an HR Services Representative - Supervisor to help lead the efforts of a team of HR Associates in a high-volume HR call center, where they serve as the first point of contact for HR inquiries and provide exceptional customer service. Responsibilities include:
- Hiring, training, coaching, and supervision of HR Services Associates
- Investigating and resolving complex inquiries
- Providing customers support in navigating HR systems
- Initiating and/or responding to inquiries concerning non-routine and unusual human resources issues (e.g., salary exceptions, job review questions, rejected medical claims, visa expiration, training needs, etc.)
- Completing the FBI fingerprint clearance for Penn State employees and student employees
- Interfacing with partner HR teams to identify process improvements, systems enhancements, knowledge resources, and communication needs
- Supporting a self-directed team through monitoring distribution of work and coaching for adjustments, as needed
- Ensuring inquiries are handled with consistency and accuracy
- Assisting with building a more robust knowledge base
- Using analytics to support the goals of the team and HR as a whole
This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.
The successful candidate must possess:
- Sensitivity in handling confidential information
- Strong leadership and supervisory skills
- Attention to detail
- Commitment to handling questions and concerns with speed, accuracy and professionalism
- Sound judgment and discretion in referring inquiries to other HR staff members or units
- Strong customer service and communication skills, both oral and written
- Ability to effectively learn, utilize, and train on new technologies
- Ability to prioritize and lead by example.
Preferred qualifications:
- Experience working in a call center
- Supervisory experience
- Workday experience
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information
Hotlines
Skills Required
- Associate Degree or equivalent combination of education and experience
- 4+ years of relevant experience
- Hiring, training, coaching, and supervision of HR staff
- Sensitivity in handling confidential information
- Strong leadership and supervisory skills
- Attention to detail
- Commitment to handling questions and concerns with speed, accuracy and professionalism
- Sound judgment and discretion in referring inquiries
- Strong customer service and communication skills, oral and written
- Ability to effectively learn, utilize, and train on new technologies
- Ability to prioritize and lead by example
- Complete FBI fingerprint clearance for Penn State employees and student employees
- Successful completion of background check(s) per University policy
- Authorization to work in the U.S. (Penn State does not sponsor staff employment visas)
- Experience working in a call center
- Supervisory experience
- Workday experience
Penn State University Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penn State University and has not been reviewed or approved by Penn State University.
-
Retirement Support — Employer contributions to SERS and the TIAA Alternate Plan are described as significant, with supplemental retirement options available. Feedback suggests these choices and contributions create strong long‑term value.
-
Leave & Time Off Breadth — Full‑time employees accrue over 24 sick and vacation days annually, with additional university holidays and a winter break. Feedback suggests this depth of leave supports work–life balance.
-
Inclusive Benefits Coverage — A 75% tuition discount extends to employees, spouses, and dependent children up to age 26 across resident instruction, World Campus, and Penn College courses. Feedback suggests this broad eligibility meaningfully enhances total rewards, especially for families.
Penn State University Insights
What We Do
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our nearly 88,000 students and 17,000 faculty and staff know the real measure of success goes beyond the classroom—it’s the positive impact made on communities across the world. From access to state-of-the-art resources to interdisciplinary pursuits in collaborative atmospheres, a Penn State degree is more than an education. The experiences and knowledge gained here will form the foundation for the lives our students build. Their contributions to the world begin with a Penn State degree. We Are Penn State.
