This role is part of high visibility Digital HR Technology team which provides employee self-service capabilities as well as HR Service Delivery management. You will have to offer solution activities related to day-to-day operations and projects involving the strategic transformation of the HR function. You will influence change and own responsibility for prioritizing requests through Agile methodology and manage the stakeholder relationship for deployment of tech solutions.
The role will manage the initial tier as well for HR Tools such as the case of SNOW (CRM) and Oracle HCM used by HR Services to manage all its work.
Responsibilities- Serves as key liaison with IT technical resources and customer from functional areas related to the HR Solution issues (ServiceNow HRSD, HCM or HR Direct).
- Lead small systems enhancements and new functionality for HR Solutions (ServiceNow, HCM or HR Direct).
- Deeply understanding of process to be able to work with customer and come up with BRD for HR Solution (ServiceNow, HCM or HR Direct) enhancements.
- Queue management and process documentation
- Ensure issues related to HR Solutions are closed within the planned Service level agreement.
- Ability to propose or execute minor configuration changes in some of the HR systems
- Ongoing system administration and enhancements
- Initial troubleshooting analysis for HR systems
- Regularly audits data to uncover data integrity issues and/or opportunities for process improvements
- Creating and modifying dashboards and reports
- Updating all training materials
- Lead the testing efforts with customers and regional business analysts in support of all sprint releases
- Develops ad-hoc reports and performs data analysis
You must have:
- Bachelor’s degree (Engineering or abilities related)
- Minimum of 2 years of experience leading process improvements
- Service Now HRSD Agent Workspace or System Administration
- Excellent business analytical, problem solving and organization skills
- Global mindset - collaborates and works well with a diverse global team
- Strong partnering skills: ability to work effectively in a global matrixed organization
- Strong Leadership and global influencing skills
- Good communication skills (spoken, written, & presentation)
- Ability to facilitate user groups and drive decision making
- Excellent critical thinking skills
- Ability to conceptualize business needs and translate them into results
- Excellent business analytical and problem-solving skills
- Familiarity with service center business processes or HR Systems desired
- Service Now knowledge related
We value:
- Global mindset - collaborates and works well with a diverse global team
- Strong partnering skills: ability to work effectively in a global matrixed organization
- Strong Leadership and global influencing skills
- Good communication skills (spoken, written, & presentation)
- Ability to facilitate user groups and drive decision making
- Excellent critical thinking skills
- Ability to conceptualize business needs and translate them into results
- Excellent business analytical and problem-solving skills
- Familiarity with service center business processes or HR Systems desired
- Service Now knowledge related
#LI-Hybrid
About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.Skills Required
- Bachelor's degree (Engineering or related)
- Minimum of 2 years of experience leading process improvements
- ServiceNow HRSD Agent Workspace or System Administration
- Excellent business analytical, problem solving and organization skills
- Strong partnering skills in a global matrixed organization
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
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What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
