Enjaz is
looking for a proactive and customer-focused Client Engagement Executive to
manage inbound leads and conduct outbound follow-up calls to nurture prospects
and drive conversions. The ideal candidate will serve as the first point of
contact for potential clients, ensuring timely communication, understanding
client needs, and guiding them through the early stages of the sales process.
This role requires excellent communication skills, strong customer service.
Experience, and a high level of English proficiency.
Responsibilities
- Respond
promptly and professionally to incoming inquiries.
- Conduct outbound follow-up calls with potential clients to nurture leads, answer
questions, and encourage conversion.
- Engage
with prospects through multiple communication channels including phone calls,
email, WhatsApp, and messaging platforms.
- Qualify
leads by understanding client needs, requirements, and expectations.
- Present
company services clearly and provide accurate information to prospective
clients.
- Maintain
consistent follow-up with leads to maximized engagement and conversion
opportunities.
- Update
and manage customer information, communication history, and lead status in CRM
systems.
- Track
response times and follow-up activities to ensure high service standards.
- Share
customer feedback and lead insights with marketing and business development.
- Represent
the company professionally and deliver an excellent customer experience.
Requirements
- Bachelor’s
degree in Business Administration, HR, or a related field.
- 3-5
years of experience in customer service, lead management, or client relations.
- Strong
understanding of HR outsourcing services (e.g., recruitment, payroll, training,
compliance)
- Fluent
in English (spoken and written) is mandatory.
- Strong
verbal communication skills and confidence in handling both inbound and
outbound calls.
- Ability
to build rapport quickly and engage effectively with potential clients.
- Experience
using CRM systems and lead tracking tools (HubSpot, Apollo ai.).
- Strong
organizational and multitasking abilities.
- Proactive
mindset with strong follow-up discipline.
- Experience
in sales support or lead conversion is a strong advantage.
Skills Required
- Bachelor’s degree in Business Administration, HR, or a related field
- 3–5 years of experience in customer service, lead management, or client relations
- Strong understanding of HR outsourcing services, including recruitment, payroll, training, and compliance
- Fluent spoken and written English
- Strong verbal communication skills and confidence handling inbound and outbound calls
- Ability to build rapport quickly and engage effectively with potential clients
- Experience using CRM systems and lead-tracking tools such as HubSpot and Apollo AI
- Strong organizational and multitasking abilities
- Proactive mindset with strong follow-up discipline
- Experience in sales support or lead conversion
What We Do
Enjaz is an Egypt-based HR consultancy and business transformation firm serving organizations from startups to multinationals. It provides multi-process HR outsourcing, payroll administration, recruitment and staffing, Employer of Record support, HR compliance, workforce management, training, and organizational and management consulting. Its solutions are tailored to clients’ needs, helping them grow while improving operational efficiency, compliance, and workforce performance.
