HR & Operations

The HR & Operations is at the heart of keeping StoryCo running smoothly: supporting both people and operations as the team continues to grow. This role owns key HR processes (recruitment, onboarding, payroll, compliance) while ensuring daily operations and logistics are well-managed.

Working across teams, the role not only ensures things run efficiently but also helps identify gaps, improve processes, and build scalable systems for the next stage of growth.

• Manage end-to-end recruitment (job posting, screening, coordination, offers)

• Support onboarding & offboarding processes

• Maintain employee records, contracts, and HR documentation

• Handle probation reviews, confirmations, and employee lifecycle processes

• Support payroll processing, reimbursements, bonuses, and attendance tracking

• Coordinate with other stakeholders to ensure accurate and timely payments

• Manage and support HR-related legal and compliance processes, including labor contracts, insurance, personal income tax (PIT), and other statutory requirements

• Liaise with external partners or authorities when needed (e.g., insurance providers, tax consultants)

• Act as a point of contact for employee queries and HR-related matters

• Support performance review cycles and internal communications

• Contribute to building and maintaining company culture initiatives

• Oversee daily office operations and ensure a smooth working environment

• Coordinate with vendors, building management, and service providers

• Manage devices, accounts, licenses, equipment, and other operational purchases

• Track and maintain inventory of company assets (laptops, software, tools, etc.)

• Manage internal policies, processes, and documentation

• Support logistics for company activities, events, and team gatherings

• Ensure compliance with company procedures and local regulations

• Support Managers (Product, Production, Process Improvement) to identify gaps in current workflows and propose improvements

• Help standardize HR and operational processes as the company grows

• Support cross-team coordination (especially between production, product, and leadership)

• Assist in setting up systems/tools to improve efficiency

• 2–5+ years of hands-on experience in HR Operations, HR Generalist, or HR & Admin roles

• Proven experience handling payroll, attendance tracking, and employee lifecycle processes (contracts, onboarding, offboarding)

• Practical experience supporting insurance, personal income tax (PIT), and basic HR compliance processes in Vietnam

• Strong understanding of Vietnamese labor regulations and statutory requirements (at least at an operational level)

• Strong English proficiency (all four skills; equivalent to IELTS 7.5+), with the ability to work directly with international stakeholders.

• High level of ownership with the ability to manage tasks independently and follow through end-to-end

• Strong organizational skills with the ability to handle multiple priorities in a fast-paced environment

• Experience working in a startup or fast-growing environment

• Experience managing company assets, tools, accounts, and vendor purchasing

• Exposure to HR systems, ATS, or internal process building

• Experience working in creative, tech, or production environments

• Comfortable working across both HR and operational responsibilities

• Ability to balance attention to detail (compliance, payroll, documentation) with speed and adaptability

• Confidence in handling both people-related matters and operational logistics

• Proactive mindset in identifying issues and improving processes, rather than waiting for direction

• Strong communication skills to work across teams and with external partners

• Employment Type: Full-time

• Location: On-site at 177 Hai Ba Trung, Xuan Hoa Ward, Ho Chi Minh City

• Working Hours: 9:00 AM – 6:00 PM (GMT+7), Monday through Friday

• Start date: ASAP