HR Operations Manager

About Hana Group
Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

Our Culture
At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Why Join Us
Joining Hana Group means being part of a fast-paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you.

Hybrid Schedule: 2-3 Days in Office Required

Job Description Summary

The HR Operations Manager is a pivotal role responsible for overseeing core HR operations, including benefits administration, HRIS management, and employee support. This role ensures operational excellence across the HR function by optimizing systems, processes, and service delivery. The ideal candidate is data-driven, people-oriented, and thrives in a fast-paced, evolving environment.

Key Competencies

Detail-Oriented, System-Minded, Organized & Efficient, Discretion & Integrity, Analytical Thinking, Collaborative Communicator, Change-Ready

Duties & Responsibilities

• Benefits Administration
  • Manage end-to-end administration of health, welfare, and retirement benefits programs (e.g., medical, dental, vision, 401(k), FSA/HSA).
  • Lead annual open enrollment, vendor relationships, compliance filings (e.g., ACA, 5500s), and employee communications.
  • Resolve employee benefits issues and liaise with carriers to ensure a high level of service. •
• HRIS Management
  • Serve as primary administrator for the HRIS platform (e.g., Paylocity and Smart Recruiter).
  • Maintain system data integrity, troubleshoot issues, and develop workflows that enhance efficiency.
  • Build and generate reports and dashboards for HR metrics, compliance tracking, and leadership decision-making.
• Employee Support & Experience
  • Lead internal employee support for HR-related inquiries, including policy clarification, document requests, and process guidance.
  • Own and continuously improve HR help desk workflows, FAQs, and problem resolution time.
  • Partner with payroll, finance, and operations to ensure a seamless employee experience across the lifecycle.
• Operational Excellence
  • Create and optimize HR processes and SOPs that support compliance, accuracy, and scalability.
  • Support audits, internal controls, and document management related to employee records and benefits.
  • Collaborate cross-functionally with other HR leaders (e.g., Talent and People Partners) to align systems and practices

This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

Required

• 8+ years of progressive experience in HR operations, HRIS, or total rewards
• Strong experience managing benefits programs and open enrollment cycles
• Hands-on experience with at least one major HRIS platform (e.g., Paylocity)
• Understanding of federal and state employment laws (e.g., ACA, ERISA, FMLA, HIPAA)
• Excellent attention to detail and commitment to data accuracy
• High level of discretion, professionalism, and customer service orientation
• Ability to build processes in environments with high change and limited structure
• Demonstrated commitment to diversity, equity, and inclusion in the HR process
• Strong grasp of Hana Group standards, mission and core values

Preferred:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Experience in multi-state or distributed workforce environments
• Experience supporting hourly or front-line workforces a plus

Hana Group North America is an Equal Opportunity Employer

Salary: $100,000 - $110,000 USD