HR Operations 12 Month FTC

The Company

Brevan Howard Asset Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds.

 Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $35bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies was launched in 2022.

The firm currently employs over 1,000 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance.

 The firm’s main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Bangalore and Abu Dhabi.

The Role:

As part of the global HR Operations team and reporting to the HR Operations Manager this HR Operations role delivers a high‑quality, efficient, and customer‑focused operational HR service. The role provides first‑line support across the employee lifecycle, ensures accurate and compliant data management, and plays a key part in enhancing and modernizing HR processes through automation and digital tools.

The Person:

• Customer Focus: You excel at delivering outstanding experiences to all stakeholders, prioritizing and resolving their requests effectively and meticulously.
• Digitally Minded & Curious: You embrace technology, automation concepts, and AI‑enabled tools.
• Innovative Problem Solver: You thrive in ambiguity, taking ownership to resolve employee and stakeholder requests efficiently.
• HR Operations Champion: Your passion for HR Operations drives you to deliver exceptional results for the HR team and the entire organization.
• Process Improvement: You love enhancing efficiencies and identifying opportunities to streamline processes.
• Agile and Adaptable: You thrive in dynamic environments, quickly adjusting to changing priorities and delivering swift, effective solutions.

Key Responsibilities:

• Employee Inquiries: Regularly review and resolve HR queries, providing first-level support and escalating issues as needed. Ensure SLAs are met while delivering excellent customer service.

• Employee Lifecycle Support: Support administrative aspects of the employee lifecycle, including probation management, performance management documentation, job changes, and offboarding. Use Workday extensively to process these changes.
• Employee Lifecycle Administration:: Drive new employee onboarding activities, including employment verification, contract creation, background checks, offer letters, and employment agreements and general lifecycle support and administration through to offboarding.
• First Line HR System Support: Engage daily with HR information systems (Workday) and other applications (DocuSign, Excel, Adobe Acrobat). Provide first-level process and technical support, respond to employee queries, and maintain accurate data.
•  HR Systems & Digital Tools: Provide first‑line support for Workday and related applications; support enhancement testing.
• Automation & AI‑Driven Improvement: Identify manual tasks and contribute to workflow automation and AI‑enabled tools.
• Payroll and Benefits: Support payroll processes and administration of employee benefits.
• Stakeholder Liaison: Collaborate with HR Business Partners to ensure coherency in new hire preparation and maintain best practices across sectors (Payroll, IT, Facilities, Legal, Compliance).
• Data Management & Reporting: Create and maintain accurate employee data, coordinate information collection, and ensure data integrity and compliance in Workday HCM.
• Reporting: Generate standardized workforce reports and analytics, providing insights into metrics such as headcount, joiners, movers, leavers, and employee demographics.
• Stakeholder Collaboration: Partner with HRBPs, TA, Payroll, IT, Facilities, Compliance, and Legal.

Skills and Experience Requirements:

Essential:

• Proven experience in HR Administration or People/HR Operations at a similar level.
• Experience with HR systems, ideally Workday.
• Familiarity with ticketing systems for HR (e.g., ServiceNow, Jira).
• Customer-focused with the ability to manage conflicting priorities and meet stakeholder needs.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to collaborate cross-functionally.
• Proficiency in Microsoft Office Suite, including intermediate Excel skills.

Desired:

• Degree or equivalent in Business, Human Resources, or a related field (desired but not essential).
• Experience with workflow automation tool (Power Automate, Power Bi. SharePoint).
• Exposure to AI‑based HR tools or agents.
• Knowledge of EMEA employment legislation/compliance laws and market practices, including immigration. Additional knowledge of other regions (APAC/US) is a plus.
• Experience supporting system upgrades or process redesign.