HR MANAGER

Human Resources Manager 

Position Summary 

The Human Resources Manager is responsible for overseeing the day-to-day administration of Human Resources operations across the organization. This role servers as a trusted partner to leaders, and employees by providing guidance on employee relations, compliance, talent management, benefits administration, workers’ compensation, and HR best practices. 

The Human Resources Manager plays a key role in fostering a positive workplace culture, ensuring compliance with employments laws and company policies, and driving initiatives that support employee management, retention, and operational excellence.  

Confidentiality, professionalism, sound judgement, and strong interpersonal skills are essential to success in this role. 

ESENTIAL DUTIES & RESPONSIBILITIES 

Employee Relations & Investigations 

• Server as the primary point of contact for employee relations matters. 

• Conduct workplace investigations, document findings, and provide recommendations for resolution. 

• Partner with leaders to address performance concerns, corrective actions, policy violations, and workplace conflicts. 

• Ensure consistent application of company policies and procedures. 

Workers’ Compensation & Leave Administration 

• Manager workers’ compensation claims from initial reporting through resolution. 

• Coordinate with employees, managers, insurance carriers, and third-party administrators. 

• Monitor claim activity and support return-to-work programs. 

• Administer and support leave programs, including FMLA, ADA, accommodations, and other applicable leave requirements. 

Recruitment, Onboarding, & Talent Management 

• Support recruiting efforts by partnering with hiring managers throughout the hiring process. 

• Ensure a positive candidate and new hire experience. 

• Oversee onboarding activities and orientation programs. 

• Partner with leadership in talent development, succession planning, and retention initiatives. 

HR Operations & HRIS Management 

• Maintain accurate employee records and HR documentation. 

• Oversee HRIS administration, reporting, audits, and data integrity. 

• Develop and maintain HR processes that improve efficiency and employee experience. 

• Generate reports and analytics to support business and workforce decisions. 

Compliance & Risk Management 

• Ensure compliance with federal, state, and local employment laws and regulations. 

• Maintain compliance with FLSA, FMLA, ADA, OSHA, EEOC, ERISA, COBRA, and other applicable employment requirements. 

• Assist with policy development, updates, and implementation. 

• Support audits, reporting requirements, and regulatory inquiries. 

Unemployment Claims & Employment Verification 

• Manage unemployment claims and agency responses. 

• Coordinated documentation and representation for hearings when necessary. 

• Oversee employment verification requests and related documentation. 

Employee Engagement & Culture 

• Lead employee recognition programs and culture-building activities. 

• Promote a workplace environment that reflects the company’s values and commitment to continuous improvement. 

Safety & Workplace Compliance 

• Support workplace safety initiatives and compliance efforts across all locations. 

• Partner with operations leaders to identify and address safety concerns. 

• Assist with incident reporting, investigations, and corrective actions. 

Leadership & Team Development 

• Provide guidance and coaching to managers on HR best practices. 

• Support leadership development initiatives. 

• Supervise and develop HR team members as assigned. 

• Foster a collaborative and service-oriented HR function. 

Offboarding 

• Oversee employee separation process, including resignations, terminations, exit interviews, and final documentation. 

• Ensure compliance with all legal and company requirements during offboarding. 

Confidentiality 

• Maintain strict confidentiality of employee information and sensitive business mattrers. 

• Exercise sound judgment when handling confidenatial investigations, personnel actions, and organizational matters. 

BEHAVORIAL COMPETENCIES 

Leadership & Influence 

Demonstrates the ability to build trust, coach leaders, and influence positive outcomes across all levels of the organization. 

Communication 

Communicates effectively in both written and verbal formats while maintaining professionalism, empathy, and discretion. 

Employee Advocacy 

Balances employee support with business objectives while promoting fairness and consistency. 

Problem Solving & Decision Making 

Use critical thinking and sound judgment to resolve complex employee and organizational challenges. 

Compliance & Attention Detail 

Maintains a strong understanding of employment laws and HR best practices while ensuring accuracy and consistency. 

Continuous Improvement 

Actively seeks opportunities to improve HR processes, systems, and employee experience. 

QUALIFICATIONS 

Experience 

• Minimum of 5 years of progressive Human Resource experience. 

• Experience in employee relations, investigations, compliance, benefits administration, and HR operations required. 

• Hospitality, restaurant, or multi-location workforce experience is strongly preferred. 

• Previous supervisory or leadership experience is preferred. 

Education 

• Bachelor's degree in Human Resources, Business Administrations, or related field preferred. 

• An equivalent combination of education and experience may be considered. 

Knowledge & Skills 

• Strong knowledge of federal, state, and local employment laws and regulations. 

• Experience conducting workplace investigations and managing employee relations matters. 

• Proficiency with HRIS platforms and HR reporting tools. 

• Strong organizational, analytical, and problem-solving skills. 

• Ability to manage confidential information with discretion and professionalism. 

Transport 

• Reliable transportation and ability to travel between company locations as needed. 

Location 

• Must be able to work onsite in Miami Beach with travel required throughout South Florida. 

Safety Requirements 

All associates are required to follow established safety procedures and perform all job duties using safe work practices. Any work-related injury or incident must be reported immediately. 

Language Requirements 

• Ability to communicate effectively in English, both verbally and in writing. 

• Ability to read, understand, and interpret policies, procedures, and business communications. 

• Ability to present information clearly and respond professionally to questions from employees, leaders, vendors, & external partners.