Zendbox.io is a fast-growing, tech-led eCommerce fulfilment and distribution business based near Maidstone in Kent. We help ambitious brands scale by delivering smart, reliable warehousing and logistics solutions - and we’re now looking for an experienced HR Manager to support our next stage of growth.
About the Role
We’re looking for a confident, hands-on People & Culture lead to develop and execute our people strategy at our Kent HQ near Maidstone. This is a true blend of strategic and operational HR in a fast-paced distribution environment, overseeing the full employee lifecycle from recruitment and onboarding through to performance, wellbeing, absence management and retention.
You’ll need to hit the ground running: setting direction quickly, making clear decisions, taking ownership of absence management (including use of the Bradford Factor) and giving managers the support and challenge they need to deliver.
You’ll work closely with senior leadership to ensure our people practices directly support business objectives, while creating a culture that enables our teams to thrive.
Key Responsibilities
HR Leadership (Operational Focus)
- Oversee day to day HR activities to ensure effective people processes across the business
- Support managers with organisational changes, staffing needs and people related decisions
- Contribute to initiatives that improve culture, engagement and team performance
Employee Relations (ER) & Absence Management
- Lead on all ER matters including investigations, disciplinaries, grievances and policy updates
- Design and own a robust absence management framework across the business
- Use tools such as the Bradford Factor to monitor sickness and identify trends
- Support and coach line managers to confidently manage attendance, conduct return-to-work meetings and follow through on formal processes where needed
- Act as a trusted advisor to managers on complex people issues
Board Reporting & Metrics
- Provide regular reports on key HR metrics including turnover, absence, engagement, ER activity, recruitment and DEI
- Use data to demonstrate impact, support planning and drive accountability across the business
Recruitment & Onboarding
- Oversee end-to-end recruitment and employer branding strategy
- Work at pace to attract and secure the right talent for a fast-moving distribution environment
- Streamline and enhance onboarding processes for a seamless employee experience
Compliance
- Ensure HR policies, processes and practices are legally compliant and up to date
- Keep the business informed and prepared for changes in employment law and HR best practice
- Oversee right-to-work checks, data protection compliance (GDPR), and all statutory reporting
Manager Development & Training
- Develop and deliver training and support to build confident, capable line managers
- Equip managers to handle ER, performance and absence matters consistently and effectively
- Promote values-based leadership across the business
Performance & Development
- Design and manage effective performance management frameworks
- Foster a culture of regular feedback, growth and accountability
Wellbeing & Benefits
- Lead wellbeing and mental health initiatives
- Manage and optimise employee benefits to support attraction and retention
Requirements
Proven experience as an HR Manager or senior HR generalist in an SME environment (essential)
Strong generalist background with hands-on expertise across ER, absence management, recruitment, L&D and engagement
Confident and decisive, with the ability to hit the ground running and make clear, pragmatic decisions
Commercially minded, with the ability to align people strategy with business needs
Skilled in coaching, influencing and supporting leaders at all levels
A practical, solutions-focused approach and ability to work autonomously
Familiarity with distribution, logistics, warehousing or other fast-paced operational environments (experience with eCommerce fulfilment businesses like Zendbox.io is highly beneficial)
Comfortable using HR data and metrics (including Bradford Factor or similar tools) to drive action
Roadmap to Head Of People & Culture
Benefits
- Hybrid (4 days on site, 1 day WFH)
- Career development opportunities
- 33 day holiday allowance (inc bank holidays)
- On site free parking
- Paid birthday leave
Top Skills
What We Do
Zendbox has built an unrivalled reputation for providing a game-changing fulfilment solution to eCommerce brands. Our mission is to help online businesses simplify their eCommerce operations so they can save costs, maximise their time, and deliver the best fulfilment experiences to their customers. This grants online brands the freedom to focus on what matters most: growing and scaling their business.
With our award-winning 3PL service, we take care of the whole fulfilment process for eCommerce businesses, including:
📦 Picking, packing & shipping
🏢 Warehousing & inventory management
↪️ Customer returns management
...and so much more!
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Here's how Zendbox works:
#1: We connect to your eCommerce channels
#2: Send your stock to our world-class fulfilment centres
#3: Sell to your customers worldwide
#4: We pick & pack your orders
#5: We dispatch your orders
#6: Your customers are delighted!
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Are you ready to elevate the fulfilment experience for your customers? Get in touch today!
