Role Purpose
The HR Manager will lead the HR function at GSS Tech Group, overseeing HR team and owning policy, compliance, employee relations, and workforce planning across internal staff and client-deployed resources. This role is UAE-national-mandatory.
Key Responsibilities
Team Leadership
- Manage, coach, and develop HR team.
- Set objectives, conduct performance reviews, and build capability within the team
Compliance & Government Relations (Oversight)
- Oversee UAE Labour Law, WPS, and Free Zone regulatory compliance; visa and government relations.
- Own Emiratisation strategy and quota performance.
- Review and approve visa/labour documentation before submission
- Monitor regulatory changes and update internal policy accordingly
Policy Making & Governance
- Design, draft, and own all internal GSS HR policies (leave, conduct, remote work, disciplinary, performance)
- Review and update policies in line with UAE Labour Law changes and business needs
- Ensure consistent policy application across all internal departments
Employee Lifecycle Management
- Own onboarding framework and policy
- Manage employment contracts, probation reviews, and confirmation processes
- Oversee performance management cycles: goal-setting, mid-year and annual reviews
- Handle employee relations cases: grievances, disciplinary actions, investigations, terminations
India ODC & Payroll Management
- Manage HR operations for the India Offshore Development Center (ODC), including local compliance and coordination with India-based teams
- Own India payroll processing and compliance
- Serve as the HR liaison between UAE leadership and India ODC operations
HR Operations & Systems
- Maintain HRIS accuracy across headcount, compensation, and leave records
- Oversee payroll coordination with Finance, ensuring WPS compliance
- Own leave management, timesheet governance, and attendance policy
- Generate leadership reporting: headcount, attrition, cost-per-hire, Emiratisation %, turnover by account
Workforce Planning & Business Partnering
- Partner with TA Delivery on headcount forecasting and budget planning
- Support account-level workforce restructuring and resource cost management
- Advise business leaders on org design and internal mobility
Culture & Policy
- Own employee handbook and HR policy documentation
- Design and roll out engagement initiatives and employee connect sessions
Requirements
- Bachelor's degree in HR, Business Administration, or related field
- 8 years of progressive HR experience, ideally in IT services, staffing, or managed/professional services
- Proven people management experience
- Strong knowledge of UAE Labour Law, MOHRE systems, and Nafis
- Working knowledge of India payroll and statutory compliance preferred
- Fluent Arabic and English
Key Competencies
- Ability to lead and develop a team.
- Strong policy-writing and documentation skills
- Event planning and execution capability
- Discretion in sensitive employee matters
- Strong stakeholder management across C-suite and delivery teams, including India ODC leadership
- Data-driven reporting mindset
Skills Required
- Bachelor's degree in HR, Business Administration, or related field
- 8 years of progressive HR experience
- Proven people management experience
- Strong knowledge of UAE Labour Law, MOHRE systems, WPS, and Nafis
- UAE national (UAE-national-mandatory)
- Fluent Arabic and English
- Experience in IT services, staffing, or managed/professional services
- Working knowledge of India payroll and statutory compliance
What We Do
Global Software Solutions Group Veracious product line is a series of robust banking platforms that provide core banking, payment systems, custom process automation, and document management solutions for banks and financial institutions in Middle East & Africa. This cutting-edge product line features the Veracious Payments Hub, Digital Banking and the DMS, all built on the Torus Lowcode development platform software. Global Software Solutions Group is a software solutions provider that aims to solve mission-critical problems that financial institutions face today. Our software solutions bring together our Low Code platform, the payments product line and customized service offerings to solve mission-critical statements in core banking, payments, process automation, and document management. The Payments Hub is GSS's flagship product.
