The Role
Supports HR operations for approximately 800 Philippines-based employees, managing onboarding, payroll inputs, statutory leave and contributions, HRIS data, employee changes, benefits, policies, and offboarding. Provides first-level HR guidance, maintains accurate personnel records, coordinates with internal teams, and contributes to global HR projects and process improvements using automation and AI tools.
Summary Generated by Built In
The Role
The HR Generalist is the primary point of support for onboarding, employee movement, and offboarding across Appen's Philippines workforce of approximately 600 Project Workers and 200 Corporate employees. This role sits within HR Operations team in the Philippines and reports to the Director of Employee Experience, ensuring HR services are delivered accurately, on time, and in full compliance with local requirements.
Beyond core HR operations, this role offers a supporting hand in benefits administration, employee engagement, and local reporting, plus exposure to HR systems (Sprout and Workday) and global projects. It's a strong fit for someone who wants to build deep HR operations expertise while contributing to process improvement through automation and AI tools, including Claude.
Key Responsibilities
- Issue employment contracts and confirm all pre-employment requirements are complete before Day 1, including government IDs, clearances and pre-employment medical results.
- Conduct new hire orientation covering Appen policies, code of conduct, benefits and local statutory entitlements.
- Coordinate Day 1 readiness with IT, Facilities and the hiring manager.
- Prepare and validate semi-monthly payroll inputs and reports, and resolve payroll queries within agreed service levels.
- Process statutory leave entitlements — expanded maternity, paternity, solo parent, VAWC and special leave for women
- Maintain complete and accurate employee 201 files in line with retention requirements.
- Maintain HRIS data integrity: audit records on a regular cycle and reconcile against payroll and organisational data.
- Process employee change notices for promotions, title changes, salary increases and transfers, ensuring approvals, system updates and payroll cut-offs align.
- Provide first-level advice to employees and managers on HR policy, the Labor Code and company procedures.
- Maintain and communicate local HR policies, and support updates when legislation changes.
- Manage offboarding documentation and system updates end to end — resignation acceptance, clearance, exit interview, final pay and Certificate of Employment.
- Support the administration of statutory contributions and remittances
- Support the administration of benefits enrolment and changes (HMO, life insurance, leave entitlements) and act as first point of contact for benefit queries.
- Contribute to cross-functional global HR initiatives and projects across Appen
What you'll bring
- Minimum of 2 years of experience in HR operations, generalist, or shared services roles in the Philippines, ideally supporting both project-based and corporate employee populations
- Working knowledge of Philippine statutory requirements (BIR, SSS, PhilHealth, Pag-IBIG) and payroll coordination processes
- Hands-on experience with HRIS platforms; Sprout and/or Workday experience highly regarded
- Strong attention to detail and ability to manage high-volume administrative processes across a 600-person workforce
- Interest in process automation and AI-enabled tools as part of continuous improvement
- Clear, professional communication skills and a service mindset
Skills Required
- Minimum 2 years of experience in HR operations, HR generalist, or shared services roles in the Philippines
- Working knowledge of Philippine statutory requirements, including BIR, SSS, PhilHealth, and Pag-IBIG
- Experience coordinating payroll processes
- Hands-on experience with HRIS platforms
- Sprout and/or Workday experience
- Strong attention to detail and ability to manage high-volume administrative processes
- Interest in process automation and AI-enabled tools
- Clear, professional communication skills and a service mindset
Am I A Good Fit?
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The Company
What We Do
We help our clients enhance their best-in-class products and services around the world, including search engines, social media platforms, voice recognition systems, sentiment analysis, and eCommerce sites. All of that wouldn’t be possible without our team of more than 1 million flexible workers. The world of tech is moving fast, and we help our clients meet the ever-changing needs of their customers. We take pride in our diverse, international team and the flexible and full-time opportunities we offer.
