Position Function:
Provides comprehensive support to all areas of HR Operations, with a strong focus on Benefits, Onboarding, and HR Administration. This position is responsible for the administration of employee benefit plans, including maintaining eligibility records, reconciling accounts, and processing payments to carriers to ensure accurate and timely benefits coverage. Additionally, the role involves executing the new hire onboarding process in close collaboration with recruiters and hiring managers, ensuring a smooth and efficient integration of new employees into the company.
The position also entails maintaining and distributing weekly executive reports related to recruitment activity, providing valuable insights and updates to the executive team on hiring trends and progress. Furthermore, the role is instrumental in leading initiatives aimed at automating and streamlining HR operations, enhancing overall efficiency and effectiveness within the department.
As a highly visible and hands-on position, it requires proactive engagement and interaction with various stakeholders, including employees, managers, and external vendors, to support the company's HR objectives. The individual in this role must demonstrate strong organizational skills, attention to detail, and a commitment to continuous improvement in HR processes and services.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
- Acts as the primary contact to administer and maintain all health and welfare plans, including enrollments, changes, distributions, new hire and termination packets, billings, and payment requests. Assist with resolving employee benefit issues and escalating as appropriate.
- Serve as the point of contact for all pre-employment activities, coordinating with new hires, hiring managers, and internal partners to ensure a smooth onboarding experience. Manage pre-employment checks, finalize start and orientation dates, conduct onboarding audits for compliance, and administer the employee referral program.
- Assist in the design, development, and implementation of employee wellness programs, tracking results, and reporting outcomes. Additionally, assist in the design and delivery of employee education and communication initiatives, including benefits open enrollment, new hire orientation, self-service training, and general employee notices.
- Inputs all personnel changes, including new hires, promotions, transfers, and terminations, into the HRIS system. Attention to detail and commitment to accuracy is essential for this role as it ensures the smooth operation of HR processes and the provision of reliable data for decision-making purposes. Maintains and tracks recruitment data for senior management reporting on a weekly basis, including offer approval requests and status updates. Continuously enhances dashboards and reports, incorporating feedback and trends to improve staffing metrics tracking.
- Effectively responds to inquiries by all internal and external customers in a timely manner.
- Perform various HR assignments, which include process improvement, data research, analysis, process and administrations. Supports other areas of Human Resources as necessary.
- As backup to the Lead HR Administrator, assists with Leave Management and NMLS administration, ensuring compliance and facilitating communication.
- Ensure compliance with all federal, state and local laws governing employment.
- Files various reports and required notice distribution for compliance with various regulations.
Minimum Qualifications:
Education:
HR Generalist I and II:
- High School Diploma or GED equivalency required.
- Bachelor’s Degree in Business or related field preferred.
Experience:
HR Generalist I:
- 2+ years of experience in Human Resources related experience with a focus in Employee Benefits, HRIS, Employee Onboarding/Recruiting, and/or HR Administration. (A bachelor’s degree in human resources or related field can be used to substitute for 2 years of work experience.) required.
HR Generalist II:
- 3+ years of experience in Human Resources related experience with a focus in Employee Benefits, HRIS, Employee Onboarding/Recruiting, and/or HR Administration. (A bachelor’s degree in human resources or related field can be used to substitute for 2 years of work experience.) required.
Physical Requirements & Working Conditions:
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- High school diploma or GED equivalency
- Bachelor’s degree in business or a related field
- HR Generalist I: 2 or more years of HR experience focused on employee benefits, HRIS, onboarding/recruiting, or HR administration
- HR Generalist II: 3 or more years of HR experience focused on employee benefits, HRIS, onboarding/recruiting, or HR administration
- Bachelor’s degree in human resources or a related field may substitute for two years of work experience
- Ability to lift or move items up to 20 pounds
- Proficiency with standard office equipment and work-related applications
- Clear verbal and written communication skills
- Ability to read and understand bank-related documents
What We Do
Established in 1954, Central Pacific Bank is a Hawaii-based financial institution with branch locations statewide. The bank has a long, proud history of providing exceptional service to its customers and contributing to the community. Employees at Central Pacific Bank are committed to creating value for our customers, employees, community and shareholders by living our Core Values: Teamwork, Integrity, Exceptional Service. Member FDIC. Join Our team and enjoy an exciting career that offers excellent growth opportunities and benefits. To view all of our openings, please visit our Careers Page at www.cpb.bank/careers.
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