Do work that matters
At CommBank, HR is transforming how our people access information, support and services. Through conversational AI, voice technology and emerging AI capabilities, we're creating simpler, more personalised experiences for employees.
We're looking for someone who is curious, enjoys solving problems and is excited about the possibilities of AI and digital experiences. Whether you're building your career or already have experience, this is an opportunity to shape the future of HR technology while working with modern AWS cloud services and conversational AI platforms.
See yourself in our team
You'll join the Engagement Platforms Chapter within HR, where we're focused on improving the employee experience through innovative digital solutions.
Working closely with HR stakeholders, business teams and technology partners, you'll help design, build and continuously improve the digital experiences employees rely on every day. From our HR chatbot and voice platforms to new Generative AI capabilities, you'll play a key role in making HR services easier to access, more intuitive and more engaging.
What you'll do
- Partner with HR stakeholders and subject matter experts to understand business and employee needs, translating them into practical digital solutions and platform improvements.
- Design, build and continuously improve HR chatbot, conversational AI and voice experiences.
- Analyse employee interactions to identify opportunities to improve usability, self-service adoption and overall employee experience.
- Explore and prototype new AI and Generative AI capabilities that enhance HR services.
- Configure, test and validate chatbot, telephony and conversational AI solutions.
- Troubleshoot issues across chatbot and voice platforms, working with technical teams to identify root causes and deliver timely resolutions.
- Evaluate new AWS capabilities across Amazon Lex, Amazon Connect and related services to identify opportunities that enhance HR experiences.
- Contribute to continuous improvement initiatives, automation opportunities and platform enhancements.
- Document solution designs, recommendations and outcomes, and share knowledge across the team.
We're interested in people who
Above all, we're looking for someone who is curious, collaborative and passionate about improving employee experiences through technology.
You'll be successful if you:
- Enjoy learning new technologies and exploring the evolving world of AI.
- Love solving problems and finding smarter ways to deliver HR services.
- Build strong relationships and communicate confidently with both business and technical stakeholders.
- Can translate business needs into practical technology solutions.
- Take initiative, enjoy working collaboratively and thrive in an Agile environment.
- Are motivated by creating simple, intuitive digital experiences for employees.
What you’ll bring
Experience in some of the following is beneficial, but we don't expect you to have everything from day one:
- AWS Lex, Amazon Connect or similar conversational AI and voice platforms.
- Application support, troubleshooting and problem investigation.
- Agile delivery practices and tools such as Jira, SharePoint and Microsoft 365.
- Cloud technologies, APIs or system integrations.
- Scripting or programming languages such as JavaScript or Python.
- An interest in Artificial Intelligence, Generative AI, prompt engineering or conversational design.
- Experience with HR technology or digital employee experience platforms is advantageous but not essential.
What you'll gain
This role offers the opportunity to build expertise in:
- Conversational AI and chatbot technologies.
- Generative AI and emerging AI capabilities.
- AWS cloud services, including Amazon Lex and Amazon Connect.
- Enterprise HR technology and digital employee experiences.
- Agile delivery and product development.
- Working across HR, business and technology teams to deliver solutions at enterprise scale.
We believe potential matters as much as experience. If you're excited about AI, emerging technologies and creating better experiences for employees, we'd love to hear from you—even if you don't meet every requirement.
Working with us
At CommBank, you'll be supported to grow your career, continue learning and work alongside people who are passionate about improving how employees experience HR.
We support flexible ways of working, with at least half your time spent connecting with colleagues in the office. You'll also have access to a range of flexible working options, learning opportunities and the chance to work with modern AI and AWS technologies that are shaping the future of employee experience.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Experience with conversational AI and voice platforms (e.g., Amazon Lex, Amazon Connect) or similar
- Application support, troubleshooting and problem investigation
- Agile delivery practices and tools such as Jira, SharePoint and Microsoft 365
- Experience with cloud technologies, APIs or system integrations
- Scripting or programming languages such as JavaScript or Python
- Interest or experience in Artificial Intelligence, Generative AI, prompt engineering or conversational design
- Experience with HR technology or digital employee experience platforms
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
