HR Employee Service Professional- Pay Time & Tax

Job Description
Are you ready to make a significant impact in the world of payroll and tax? As an HR Employee Service Professional in Pay Time & Tax, you'll play a crucial role in ensuring timely and accurate resolution of employee inquiries. Be part of a dynamic team offering you the opportunity for career growth and skill enhancement.
As an HR Employee Service Professional within the Pay Time & Tax team, you will be responsible for managing employee payroll and tax inquiries with a strong service orientation and ownership mentality. You will troubleshoot and resolve issues impacting both employees and payroll processes, ensuring excellent payroll support.
Job Responsibilities:

• Troubleshoot employee payroll tax issues and communicate with employees in a timely, courteous, and professional manner to deliver excellent payroll support
• Manage employee payroll tax cases, perform in-depth research, and resolve cases efficiently and thoroughly, meeting both volume and quality service measurement standards
• Maintain internal controls that have been established and follow standard operating procedures
• Stay updated on federal, state, and local legal requirements by studying existing and new legislation
• Perform other job-related duties as assigned

Required Qualifications, Capabilities, and Skills:

• Four-year college degree or equivalent experience
• Minimum of 1 year experience as a payroll tax analyst, payroll analyst, or payroll manager
• Excellent collaboration and teamwork skills
• Excellent communication skills
• Strong problem-solving skills
• Flexible and adaptable to changes in procedures, processes, systems, etc.

Preferred Qualifications, Capabilities, and Skills:

• Oracle HCM Payroll experience

Additional Information:

• Monday through Friday from 8:00 AM EST to 5:00 PM EST
• Hybrid Schedule

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.