"At Opal HealthCare, we know that companies don’t succeed, people do."
Opal HealthCare is one of Australia’s largest residential aged care providers, with 148 Care Communities across five states and a national team of over 24,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.
We’re seeking a proactive and experienced People & Culture Advisor to join our team at Opal. This role is pivotal in partnering with leaders and teams across NSW care communities to provide expert guidance and solutions on a wide range of people matters, including performance, engagement, development, and employee relations.
About the Role:
You’ll play a key role in shaping Opal’s culture by role-modelling behaviours aligned with our Purpose and Values, while delivering high-quality support to our Care Communities.
As a People & Culture Advisor, you will:
- Partner with leaders to provide advice on HR matters, including performance, engagement, and employee relations.
- Coach and mentor managers on complex ER/IR issues, investigations, and performance management.
- Deliver training and resources to build leadership capability and support organisational change initiatives.
- Ensure compliance with HR policies, aged care standards, and industrial instruments.
- Investigate and resolve complaints promptly to mitigate risk and maintain a safe, respectful workplace.
- Analyse HR data (turnover, absenteeism) and provide actionable insights to improve business performance.
- Manage industrial claims and ensure compliance with remuneration bandings and enterprise agreements.
This is a 12-month fixed-term contract to cover parental leave, with the possibility of extension, subject to business growth
About You:
- Minimum 2 years’ experience in a generalist HR role with proven IR/ER case management
- Strong communication, negotiation, and stakeholder engagement skills
- Ability to coach, develop, and resolve workplace conflict effectively
- Skilled in data interpretation and delivering training programs
- Knowledge of industrial relations frameworks and healthcare sector
- Demonstrated capability to lead IR/ER matters end-to-end and build leadership capability
- Tertiary qualification in HR or related discipline; current Police and NDIS checks
What can we offer you?
At Opal HealthCare, we're all about creating a nurturing work environment that encourages innovation, growth, and camaraderie. Here's what you'll enjoy:
- Fun & Inclusive Team: Join a diverse and professional team united by our purpose to bring joy to those we care for
- Professional Growth: Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement
- Inspiring Leadership: Engaged leaders who support and champion your growth
- Learning Culture: Commitment to your development and ongoing education
- Purpose-Driven: Be part of shaping the future of aged care and improving lives
Skills Required
- Minimum 2 years of experience in a generalist HR role
- Proven employee relations and industrial relations case management experience
- Strong communication, negotiation, and stakeholder engagement skills
- Ability to coach and develop managers and resolve workplace conflict
- Skills in HR data interpretation and delivering training programs
- Knowledge of industrial relations frameworks and the healthcare sector
- Capability to lead industrial relations and employee relations matters end-to-end
- Tertiary qualification in HR or a related discipline
- Current Police check
- Current NDIS check
What We Do
Opal HealthCare is Australia’s largest residential aged care provider, operating Care Communities that support older people’s health, wellbeing, independence and quality of life. Its services provide dedicated residential environments and care across the country, delivered by a nationwide team of more than 20,000 employees. The company’s mission is to bring joy to those it cares for through compassionate, accountable, respectful and excellent service.
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