HR Coordinator

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
As an HR Operations/HR Coordinator, you will play a key role in ensuring smooth and efficient HR operations, supporting our people, and driving a positive employee experience. The ideal candidate will bring a strong background in HR coordination and operations, with a thorough understanding of HR best practices and employment regulations. You will work closely with the HR team to manage various HR functions, from employee lifecycle processes to payroll support and compliance.
Key Responsibilities:
HR Operations & Coordination

• Manage and oversee day-to-day HR operations, including onboarding, offboarding, e mployee records, and HR systems.

• Manage & o ptimize Background Verification (BGV) operations by implementing timely touch base with vendors; reduce verification turnaround time and improve accuracy rates, resulting in enhanced client /employee satisfaction .

• Ensure timely processing of HR documents, policies, and data in compliance with company and legal requirements.

• Coordinate with cross-functional teams, including Finance, IT, and Payroll, to ensure smooth employee transitions and data accuracy.

• Collaborate with the Payroll team to ensure accurate and timely payroll processing, including employee data updates and leave management.

• Support benefits administration, including enrollment and addressing employee inquiries.

HR Data & Systems Management

• Maintain accurate HR records, manage the HRIS, and ensure data integrity and confidentiality.

• Generate regular reports on HR metrics, including turnover, attendance, and engagement, to support data-driven decision-making.

• Provide HR metrics and insights for leadership to support workforce planning and strategic HR initiatives.

Compliance & Policy Management

• Ensure compliance with employment laws and regulations, including maintaining accurate employee records.

• Assist in developing and updating HR policies and procedures to align with best practices and regulatory requirements.

• Support the implementation of HR policies and provide guidance to employees as needed.

Employee Relations & Support

• Act as a point of contact for employee inquiries, providing timely responses and guidance.

• Collaborate with HRBPs and managers to promote a positive and inclusive work culture.

Qualifications:

• 5-8 years of experience in HR operations, coordination, or generalist roles, preferably in a mid-sized or technology-driven product company.

• Proficiency in HRIS systems and Microsoft Office Suite; experience with Workday will be added advantage

• Strong understanding of HR practices, employment laws, and compliance requirements.

• Excellent communication and interpersonal skills, with a high degree of professionalism and confidentiality.

• Ability to manage multiple priorities in a fast-paced environment, with strong organizational and time-management skills.

• Problem-solving skills and a proactive approach to identifying and implementing process improvements.

N/A
This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.