Human Resources Assistant

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

Job Summary

The Human Resources Assistant executes the organization’s routine administrative functions within the Human Resources (HR) department. These include conducting new hire onboarding and orientation, answering HR related employee questions, managing leaves of absence and workers compensation claims, and assisting with special events like open enrollment.

Key Responsibilities

Customer Service & Inquiry Resolution

• Respond to employee questions on HR policies, benefits, payroll, onboarding, performance management, and HR systems.
• Provide accurate and timely resolutions, aiming for first-contact resolution.
• Handle inquiries via phone, email. Or Microsoft Office.

HR Transactions & Data Management

• Process HRIS transactions (e.g., personnel changes, benefits updates, leave of absence).
• Maintain accurate records in the ADP system.

Escalation & Collaboration

• Escalate complex issues to Tier 2 or CoEs (e.g., Compensation, Benefits, Employee Relations).
• Act as liaison between HRSC and other HR teams for process improvements.

Compliance & Standards

• Ensure confidentiality and compliance with HR policies and regulations.
• Manages all workers compensation claims for US and Canada locations. Works with the Safety department to conduct investigations into workplace injuries. Files claims with workers comp insurance company and oversees claims as they progress. Coordinates between employees, managers, HR Business Partners, Safety department, and attorneys as needed. Uphold HR service standards and SLAs.
• Works with LOA vendor to manage employee leaves of absence. Coordinates between employees, managers, and HR Business Partners to keep all stakeholders appraised for the status of the leave.

Continuous Improvement

• Identify process gaps and recommend improvements.
• Participate in audits and quality checks.

Qualifications

• Education: Associate or Bachelor’s degree in HR, Business, or related field (varies by level).
• Experience: 3+ years.
• Strong communication and problem-solving skills.
• Knowledge of HR policies, benefits, and HRIS systems.
• Ability to manage multiple inquiries and prioritize tasks.

Competencies

• Customer-focused mindset.
• Attention to detail and accuracy.
• Ability to work in a fast-paced, service-oriented environment.

Education:

• High school diploma or equivalent; some college or professional certification in HR is a plus. 

Experience:

• Previous experience in an administrative or HR role is preferred. 

Required Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn human resource information system (HRIS), and similar computer applications.
• Proficient with or the ability to learn ADP Workforce Now, RM Recruitment Management and SASS Screening and Selection Services.
• Comfortable with public speaking.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

MA: 19.59 - 25.96/hr