HR Content Governance Specialist

Job Description

The HR Content Compliance Specialist is responsible for ensuring the accuracy, governance, audit readiness, and ongoing maintenance of HR knowledge and compliance content. This role partners closely with HR Knowledge Owners, Regional Knowledge Managers, Country Publishing Leads, HR COEs, Legal, HR Solutions and Compliance teams to ensure that HR knowledge content articles remain current, compliant, searchable, and AI‑ready across all supported countries.

The role plays a critical part in risk mitigation, regulatory adherence, and operational excellence by overseeing country knowledge lifecycle management, supporting local and global audits, and ensuring alignment between global standards and local regulatory requirements.   Based on the HQ-based aspect of this role this individual would provide in-person, real-time support for US-based executive concerns or fielding of suggestions related to HR Content from HR Leadership and/or COE Leaders (will work with organization leadership to escalate accordingly).  Local accessibility to US Unions is also important as HR Content designed to specifically support Union activity is a critical area of focus, especially related to Payroll, Benefits & applicable policies.  This Rahway-based role also provides a Corporate point of contact with a focus on US Content to complement resources based on lower-cost markets based in location strategy-aligned Capability Centers.

Key Responsibilities:

HR Knowledge Management

• Own and maintain HR knowledge content, ensuring alignment with global HR standards while accurately reflecting local labor laws, regulatory requirements, translations standards and country practices.
• Oversight of centralized AI Agent implemented to quality score, update, convert & publish Knowledge Content in support of HR Content Owners.
• Partner with US Publishing Leads (CPLs), HR COEs, and regional stakeholders to create, review, approve, publish, and retire HR knowledge articles.
• Ensure HR knowledge content is clear, actionable, searchable, and consistently structured according to HR knowledge governance standards.
• Coordinate timely updates to knowledge content following policy changes, regulatory updates, audit findings, or process changes.

Audit & Compliance Support

• Serve as a key HR contact for knowledge content related to HR policies, procedures, translations & AI Readiness Guidelines.
• Perform regular knowledge audits and health checks to validate accuracy, compliance, and completeness of country-level HR content & measure effectiveness and user satisfaction through data & analytics.
• Track, document, and remediate audit findings, gaps, and corrective actions related to HR knowledge and documentation.
• Maintain clear audit trails, version history, approvals, and documentation evidence in line with governance expectations.

Governance & Quality Assurance

• Enforce HR knowledge governance frameworks, including standards for content creation, review cycles, approvals, translations, and retirements.
• Monitor knowledge KPIs (e.g., content freshness, audit findings, usage, and quality indicators) and escalate risks as needed.
• Support continuous improvement initiatives to strengthen knowledge quality, compliance, and AI readiness across regions and countries.

Stakeholder Partnership & Enablement

• Act as a liaison between HR Operations, HR Solutions, Legal, Compliance, COEs & cross-functional partners (i.e., IT, Finance) to resolve country‑specific issues and questions while adhering to established standards and consistency where applicable.
• Provide guidance and support to CPLs and HR knowledge contributors on knowledge standards, audit expectations, and compliance requirements.

Education:

• Minimum of a bachelor’s degree, or currently in pursuit of degree completion, or equivalent relevant Human Resources work experience

Required Qualifications & Experience:

• Minimum of 3 years’ relevant experience (with Masters’ degree, minimum experience is 1 year)
• Familiarity with ServiceNow Knowledge, HR case management, or similar enterprise platforms.
• Experience supporting AI chatbots, copilots, or agent‑based HR service models.
• Background in global HR operations, shared services, or HR transformation initiatives.  Project Management mindset and abilities would be valuable.
• Familiarity with content analytics, search optimization, and user experience measurement.

Key Competencies:

• Knowledge governance & lifecycle management.
• Stakeholder collaboration & influence skills.
• Strong written communication and attention to detail.
• Analytical mindset with focus on measured content performance and data-driven decision making & outcomes.
• Continuous improvement mindset with a proactive approach to solutioning.

MSJR

Required Skills:

Preferred Skills:

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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The primary location for this posting is:

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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