HR Business Partner

At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally.Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them. We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.

At the core of Dulcedo’s values and recruitment process is a strong commitment to Diversity, Equity, and Inclusion. Our current workforce is a celebration of diverse ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our continued mission is to recruit, support, and grow talent in a way that ensures equal opportunities for all applicants. 

Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.

We are looking for an HR Business Partner to support our team and act as a trusted HR partner to our managers and staff. In this role, you will be responsible for all HR functions, with a strong emphasis on employee relations, manager coaching, performance management, sensitive situations, change management, and HR operational efficiency.

You will work in close collaboration with our HR Manager, to whom you will report directly, while collaborating closely with a small team. We are looking for someone who can be highly hands-on, highly advisory, and structured enough to drive projects forward autonomously.

This is a key role for someone who loves being close to the business, influencing managers, handling concrete human challenges, and contributing to building a solid HR function within a growing environment!

• Primary HR Partner: Act as the main HR contact for a portfolio of multiple teams, aligning HR practices with business needs.

• Manager Coaching: Provide daily coaching to managers on topics such as performance management, delivering difficult feedback, team dynamics, engagement, accountability, and conflict resolution.

• Employee Relations: Take full ownership of employee relations cases from end to end: analysis, recommendations, documentation, meetings, action plans, and follow-ups.

• Advisory Support: Advise managers on the best approaches for disciplinary actions, performance improvement plans (PIPs), internal investigations, sensitive situation management, and crisis management.

• HR Cycles: Support and drive core HR cycles for your scope: performance reviews, calibrations, salary reviews, internal mobility, onboarding, offboarding, etc.

• Change Management: Guide managers through organizational change, role clarifications, team restructurings, or scope adjustments.

• Team Supervision: Collaborate with a small HR team of 1 to 2 people (Advisor / Coordinator), ensuring quality, rigor, prioritization, and development.

• Continuous Improvement: Partner with our HR Manager on cross-functional issues, team priorities, continuous improvement of practices, and structuring the HR function.

• Operational Excellence: Ensure the proper execution of HR operations within your scope, including follow-ups, documentation, coordination, and quality of service.

• Around 7 to 9 years of HR experience, with significant experience in employee relations, manager coaching, and an advisory capacity.

• Experience in an HRBP, Senior HR Advisor, People Partner, or equivalent role.

• Demonstrated ability to manage an HR scope with autonomy, judgment, and credibility.

• Very strong advisory posture: Capable of challenging, recommending, influencing, and guiding with tact and confidence.

• Excellent command of employment laws and practices, particularly in Quebec, with a good understanding of the Canadian and ideally North American context.

• Proven experience managing sensitive situations, performance, disciplinary actions, conflicts, internal investigations, or complex cases.

• Experience guiding or supervising a small team, or at the very least, a strong potential and desire for this responsibility.

• Strong organizational skills, documentation rigor, excellent follow-up, and sharp prioritization abilities.

• Comfortable in a fast-paced, growing environment with ambiguity and shifting priorities.

• Bilingualism (French/English) is required.

• CRHA / CHRP designation is a strong asset.

• A highly hands-on person, but with enough perspective to play a true strategic partner role.

• Someone who enjoys supporting managers just as much as handling more delicate situations with calm and sound judgment.

• A professional who doesn't just want to execute, but wants to take true ownership of their HR scope.

• A structured, credible, and human-centric individual capable of bringing stability to an evolving environment.

Soft Skills & Dulcedo DNA

• At Dulcedo, we look for more than just a CV -  we look for energy.

• You’re known for your initiative, curiosity, and genuine drive to make things happen.

• Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious.

• You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.

• You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.

• In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.

Life at Dulcedo!

• Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it! 

• 12 Monthly Personal Days : One extra day off every month to recharge and relax

• Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.

• Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?

• Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.

• Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.

• Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.

• Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.

• The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.